2006 Blog FedEx Interviewing 
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
Men With Pens
JUNE 13, 2010
Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Sending copy by fax or FedEx. But he’s a tease. Well, I don’t have to.
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