2005 Customer Service Phones Training 
Service Untitled
FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.
Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005.
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Make or Break Moments
FEBRUARY 15, 2010
“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# I had experience. Words People Read.&# “Nope.
Service Untitled
OCTOBER 15, 2013
Michael Dell’s “direct-to customer-heritage” starts with training. At the Social Media and Communities University, associates are fully trained and then empowered to listen and focus – transforming “online ranters into ravers.” Can personal customer service survive in a digital world?
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.
Catch Friday
FEBRUARY 1, 2012
At the time I was on a train from London to Colchester to see my lawyer, and thought I would not get on Godaddy to the evening. Phoned Godaddy and spoke to them in the Arizona afternoon, and was told that my site had been hacked, and the website had been deleted. Frustrating enough, but website repair is not a one second fix, is it?
The Small Business Blog
MAY 8, 2006
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. OnlineOffice: Overview Get the Flash Player to see this player. I can’t see it happening in the UK though!
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