Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005.
Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.
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Make or Break Moments
FEBRUARY 15, 2010
Here are a few I said yes to than I learned quickly the error of my ways: A European company bringing an adult porn telephone service to the U.S. At first I thought – one product is just like any other – it is all about the customer’s needs… that’s as far as I got. The company terrific.
Service Untitled
OCTOBER 15, 2013
.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Can personal customer service survive in a digital world?
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Please do not hang up.
Service Untitled
MARCH 24, 2014
Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. Since 2005, the number of items eligible for unlimited free Two-Day Shipping has grown from one million to over 20 million.
Small Business Labs
AUGUST 12, 2010
Blog powered by TypePad Member since 01/2005 « The 2 Speed Economy - Big versus Small Business | Main | China Passes Japan - Now 2nd Largest Economy » August 12, 2010 CRM Magazines Small Business Suite CRM Winners CRM Magazine's annual Market Awards issue is available online. you think so?
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