Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. Do you have a customer service system in place and in writing? You know what they are, right? Sounds harsh?
Make or Break Moments
JANUARY 1, 2010
This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Using the three word system forces you to narrow your resolutions or goals for the year down to one word a piece -something you can remember, like a mantra. Last year I selected three words, which were Bite, Charge and Follow-Up.
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Make or Break Moments
SEPTEMBER 3, 2010
“What about those check verification systems that Wal-mart, The Gap, Cutco and so many other national retailers have adopted. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# Sounds like a personal problem. You get your money right away,&# I offered.
Make or Break Moments
APRIL 14, 2010
Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers! It was my first real “aha moment&# with a customer that I didn’t like. I think that many difficult customers have had poor service in the past. Dazzle them and they may surprise you!
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? How many times have you said to yourself – I just want a REAL person to talk to?
Make or Break Moments
JUNE 24, 2010
I have one child in the school system and she participates in many extra activities, most of which we now pay for as we go. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of… well, I don’t know that we ever knew.
Make or Break Moments
JANUARY 7, 2010
Forty percent wanted to deal with another person rather than an automated system. In other words, “Treat my interactions as a conversation.” Again, we are back to human interaction and BUILDING CUSTOMER RELATIONSHIPS. So what do customers value? Thanks for the mention!
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