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Using social media to empower Assistants

Practically Perfect PA

Despite my passion for social media I haven’t always been adept at it and was a twitter virgin until The Assist Conference 2015. You can follow and connect with other Assistants, clients, colleagues, suppliers, brand ambassadors and influencers. Hashtags are not exclusive to twitter. The world is your oyster.

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Top tip guide to managing global ground transport

Practically Perfect PA

Organising the most appropriate ground transportation supplier for your company can be straightforward, but to get the best value and the best travel experience from your service provider, you need to find out a bit more information. Choose the best supplier for your needs. Check your supplier’s health and safety policies.

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Job descriptions for Personal Assistants – Merited or inherited?

Practically Perfect PA

The Skill-set of the modern PA is a far cry from tea and typing: Exceptional Communication – with colleagues, clients, suppliers, peers and the public (includes Active Listening). Evaluating Information to Determine Compliance with Standards – for e.g. Gifts and Entertainment Policy. Risk Management. Stakeholder Management.

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Gatekeeping: what does it actually mean?

Practically Perfect PA

I am the only person the supplier will speak to in the sector and my authority stands. I’ve had managers that have operated an open door policy and welcome interruptions and other managers that do not expect to receive any information unless it has either been scheduled as a meeting or came from me. Tanya Battel. Louise Jones.

Suppliers 100
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Apple – the customer support nightmare – Part II: The Criminal.

The Small Business Blog

Should this be policy – they are in trouble. If Apple wants to provide support on par with the quality of their products, I think they need to understand the difference between training their agents and actually educating their agents. Hope you get it sorted out. HP’s support drives you nuts! Go get them Stefan!!

2007 100
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What To Do When You've Been Insulted | Men With Pens

Men With Pens

The only upside in my example is that I was the client, so I haven’t lost business, just a good supplier. Twitter’s worse, and you see the effects immediately as a handful of people un-follow after misreading some innocuous brain fart. It continues to bother me that I may have over reacted. Stacey – Thanks, Stacey.

2010 40