Practically Perfect PA

DECEMBER 12, 2014

LinkedIn can and should be used as a resource for training, particularly for assistants who are not included in their organisation’s training budget. Our mobile phones are already an integral part of our lives but in 2015 o ver 3 billion people will only access the internet by phone next year. Mobile ready.

Social Media 100

Social Media 2015 Phones Twitter 100

Stephanie LH Calahan

MAY 13, 2011

" That is what I heard from her as we were talking on the phone.  We started by asking this question: What tech tools (office machine, gadget, hardware, software or online tools) could you not live without, why and where can we find it?  Quicken Home & Business is the best software for small business owners.

Credit Card 100

Credit Card Google Docs Dropbox Filing 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. Thanks to Peter Coombs of FRONTLINE Training & Consulting. Staple the cards into a little notebook, one card per page. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

Customer Service 40

Customer Service Verizon Staples Phones 40