article thumbnail

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

Instill and nurture these mission values at every level of your company—not just on the phone line or customer service desk, but in sales, management, and in yourself. Companies often place customer service representatives in one silo and their social media managers in another. Your mission statement must be a call to action.

article thumbnail

People are simply ignoring bans on AI use at work

Workplace Insight

Older readers may remember a phenomenon called Bring Your Own Device (BYOD) which marked the point at which employers gave up worrying about people using their own phones at work and instead made it look like it was their idea anyway. Close to a third use gen AI to write emails (31 percent) or use it instead of Google (30 percent).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Top Job Candidate Is Probably A Liar

Allwork

“Good, fundamental interviewing skills,” Cosgrove said, “are the easiest way to identify when someone hasn’t before truthful about their experience.” She emphasized that it’s possible to spot falsities even during phone screenings. According to Lewis, it is possible to purchase fake degrees from so-called “diploma mills.”

Resume 246
article thumbnail

Is Using Social Media at Work a Good Idea?

On The Job

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

article thumbnail

Should Employees be Allowed to Use Social Media?

Small Business CEO

Since social media hit the front page almost a decade ago many employers have debated allowing employees’ full social media access. Nowadays many companies even have social media policies governing the ways that an employee can access social media in the work environment and whether they can at all.

article thumbnail

Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. This includes personal identification information (like phone numbers, email addresses, social security numbers, etc.) tools have flooded the market. Assume that anything you do in an open A.I.

Skills 130
article thumbnail

Beady-eyed employee monitoring is also subject to data protection law

Workplace Insight

The Information Commissioner’s Office (ICO) is calling on organisations to consider both their legal obligations and their workers’ rights before they implement any employee monitoring in the workplace. We are urging all organisations to consider both their legal obligations and their workers’ rights before any monitoring is implemented.

Legal 64