Service Untitled
JULY 21, 2011
It’s not just mystery shopping either, but more of an investigative report using data that really breaks down to some serious information about a company’s service. I know the phrase “customer value&# is tossed around training. For instance, STELLA breaks down how long it takes to reach customer service agents.
Service Untitled
SEPTEMBER 15, 2009
Having to repeat information to multiple agents or to the same agent. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Andrea Kalli
AUGUST 31, 2010
Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. If you find this information helpful, I would love it if you wanted to put a link to this on your site. This is done differently depending on the model of the cell phone. Want To Link To This Article?
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