Service Untitled» Blog Archive » Customer Service Pet Peeves
Service Untitled
SEPTEMBER 15, 2009
Having to repeat information to multiple agents or to the same agent. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
40 
Let's personalize your content