Customers Rock!
OCTOBER 4, 2010
is a Featured Resource on the new content site Assistant Edge. It is a community site that gathers great information for executive and admin assistants, and Customers Rock! There looks to be some very helpful information over there for assistants as well as for others in business; check it out and let me know what you think.
Customers Rock!
MARCH 6, 2010
A smart, informed and engaged employee is better equipped to serve customers than a manager whose contact with customers comes from reports and surveys. Because they are static and based on history, scripts can never replace the judgment of a well-informed and trained employee. Here’s why: 1. Scripts come from management.
Customers Rock!
APRIL 14, 2010
So, as you can see, managing your customer experience means monitoring multiple customer interactions, aggregating and analyzing a plethora of data, and distributing role-based information across the enterprise in a timely manner. Capture information from multiple touch points and distribute it in real-time to initiate required action.
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