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NOVEMBER 10, 2010

Depending on the products or services, call centers have to be able to adapt to their customers’ needs and forge ahead with solutions. Surveys aren’t always the best way to determine if a call center is doing a good job. photo credit: Taylor Burnes. Nexus One Phone Support I love Google. I use it as my search engine.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

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JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

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MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales.

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. If they have a legitimate business, they should not mind in the least being asked to back up their call with more information. Too much information.

Fax 100

Fax Time Zones IAAP 2009 100