Service Untitled

NOVEMBER 10, 2010

Another problem with outsourcing is managing the quality of services. For example, Joe Smith purchases a computer and two weeks later has a problem. Depending on the products or services, call centers have to be able to adapt to their customers’ needs and forge ahead with solutions. photo credit: Taylor Burnes.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

Service Untitled

MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales. Keep up your good work and remain true to your products and customers!

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. I get those calls all the time.

Fax 100

Fax Time Zones IAAP 2009 100