Practically Perfect PA

DECEMBER 12, 2014

Facebook is still going to be incredibly popular in 2015 and will continue to be a great source of information for assistants. LinkedIn can and should be used as a resource for training, particularly for assistants who are not included in their organisation’s training budget. The big three social media platforms. Mobile ready.

Social Media 100

Social Media 2015 Phones Twitter 100

Ian's Messy Desk

JUNE 7, 2011

Here’s a short description from the Evernote website: “Evernote allows you to easily capture information in any environment using whatever device or platform you find most convenient, and makes this information accessible and searchable at any time, from anywhere. Evernote on a mobile phone can geotag the photo.

Business Cards 100

Business Cards Twitter Staples PDF 100

Stephanie LH Calahan

MARCH 25, 2011

Collecting business cards or other forms of contact information is only the first step in networking.  From Clutter To Actionable Information. How do you turn them into actionable information? Staple the cards into a little notebook, one card per page. Then I verify the information and export to a CSV (Excel) doc.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

JUNE 23, 2009

I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. Too much information.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Having to repeat information to multiple agents or to the same agent. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Men With Pens

MARCH 8, 2010

Throughout the months of phone calls, backtracking, moving forward, and backtracking again, there was a lot of confusion. Most of us don’t write out information like, “Hi, I’ve died,&# while we’re here and able, but perhaps we should. It was annoying and inconvenient, and a few people muttered, but it got done.

2010 40

2010 AT&T Email Staples 40