Customers Rock!

OCTOBER 4, 2010

Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. We discussed. social media and customer loyalty, a very new topic at the time. Fast forward two years to 2010.

Verizon 100

Verizon Social Media Customer Service 2010 100

Customers Rock!

FEBRUARY 4, 2010

Companies that are customer-focused tend to have customer-focused metrics that bring disparate business functions together, working towards one common goal: customer retention, loyalty, and evangelism. When these metrics are corporate, everyone wins. The Social Customer. rather than being broadcasted by the company.

Social Media 100

Social Media Customer Service AT&T Collaborate 100

Customers Rock!

FEBRUARY 11, 2010

Step Two: Remember the Goal. Think about all the wasted energy creating a great service experience only to have it erased from the customer’s mind because something fundamental is mishandled. Think of them as service condiments. No salt and pepper on the perfectly set banquet table can remove the gourmet from the experience.

Customer Service 100

Customer Service Learning AT&T Travel 100