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Mastering The Leadership Of A Reshuffled Hybrid Workforce Following Downsizing

Allwork

Guiding a reconstituted team after layoffs, particularly in a hybrid setup, is no easy task. Workforce downsizing can trigger feelings of fear, uncertainty, and stress, particularly within hybrid teams where reassurance through in-person contact is limited.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Sales teams may overpromise to get the sale.

Gifts 271
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An Interview with the Office Dynamics Team

Office Dynamics

There is an entire team that works hard to coordinate this conference and they have shared their answers to a few candid questions and provided a glimpse behind the scenes! Meet the entire Office Dynamics International Team –. I then put a rough design together and run it by the team to get their thoughts and feedback.

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What Kind of Leader Are You: A Fixer, Fighter or Friend?

Success

You might, for example, decide that you have a Fixer culture, which will inform what kinds of culture-wide communication and behavior you should focus on changing. The Friend’s motto: “We’re all on the same team.”. They care deeply about the experience their team is having. The Friend’s gift. The Friend.

Mentoring 315
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Ep 178: Lynn Walder on Detaching Your Worth from Your Work

LEADERASSISTANT.COM

Lynn Walder utilizes her 20+ years of executive administration experience across 10 different industries to support the organizational, psychosocial & leadership learning aspects of Founder CEOs (and their Executive Leadership Teams) with their business-building journeys. Go here to start gifting today ! THE LEADER ASSISTANT BOOK.

Gifts 81
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How to Lay Someone Off with Care, Compassion and Dignity

Success

Before I close a contract, I talk to the team member or contractor and ask them specific questions like, what kind of role or job are you hoping to get ? I use this information to craft a better review specific to them. What do you want to be known for? Is there a specific function, title of the job that you want to get next?”

Policies 236
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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

Train your customer service representatives. Maybe they have a gift for debate. That is, everything from specific product information to questions about returns. Ensure your digital team is embedded with—or at least trained in—customer service. And it turns out that they can’t help you either? And so is yours.