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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

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Warning! Warning! Incoming text message.

Laughing all the Way to Work

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

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Introducing The Administrative Bloopers Blog

Laughing all the Way to Work

If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

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We did it Canada!

Laughing all the Way to Work

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. 411 Look Up 411.ca 411 Look Up 411.ca

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Now that is dedication.Executive Assistant donates kidney to her.

Laughing all the Way to Work

If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

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When your voicemail goes awry.

Laughing all the Way to Work

They said it works with most phone services. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. I thought I would pass this tip along in the event you find yourself wishing you could take your words back. 411 Look Up 411.ca

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Building Relationships one Assistant at a Time

Laughing all the Way to Work

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca