Small Business Labs
JANUARY 10, 2012
A recent New York Times blog post covers the topic and talks about Google and Apple working on wearable computing devices that communicate via cell phones. But even more important is growing ubiquity of cell phones (sort of wearable computers in their own right) and wireless networks.
Service Untitled
JULY 7, 2010
Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#
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Laughing all the Way to Work
DECEMBER 17, 2008
Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. We have been the industry filing experts since 1985, and have found that the key to successful filing is to find the products /solutions that fit your needs. Be protective of your boss’s time. 411 Look Up 411.ca
Men With Pens
JUNE 13, 2010
Of course, there are the phone calls and urgent emails from clients I have to field. Sending copy by fax or FedEx. Spending half the day on the phone. Dean: When the phone rings … I answer it. Once I needed a sound effect for a news promo about the steel industry. The phone is ringing. Digital all the way.
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