Surprise! Your Customer Service Ain’t All That.
Tips From T. Marie
AUGUST 17, 2016
Offering a free gift or discount for taking the survey can improve completion rates. Instead of dreading Yelp and Facebook reviews, encourage them. According to JD Power , a whopping 67% turn to places like Twitter and Facebook for customer service. Let’s talk about it in the comments, on the Facebook Page or Twitter.
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