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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. Here’s an example: “Hi, I’m Jenny. The prospect is now a patient and has referred dozens of friends.

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Your Top Job Candidate Is Probably A Liar

Allwork

According to Lewis, it is possible to purchase fake degrees from so-called “diploma mills.” Some jobseekers may purchase fake degrees from ‘diploma mills,’ or businesses selling fake university qualifications and transcripts in return for someone paying the ‘tuition,’” he said.

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Who Needs an Office? 10 Entrepreneurs Weigh In on the Future of Virtual Work

Success

Start off by getting a mailbox at a local UPS, get set up with a toll-free phone number through Grasshopper.com, register a professional domain name at NameCheap.com, and get business cards and marketing material from Vistaprint or PrintingForLess.com.”. Matt Mickiewicz of 99designs recommends taking advantage of subscription services.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. For example, suppose they found an exemplary customer support call where the employee was courteous and knowledgeable. In small doses, this isn’t too big of an issue.

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Should You List Your Business With Specialized Directory Services?

Stephanie LH Calahan

There are blog directories, directories of upcoming teleconferences, niche directories, phone directories, etc.   There are two types: Pay for Performance Model - In this model, the developer of the website gets paid when you either get a lead from them (click) or when the lead actually purchases from you. 

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Tweets Not All Sweet on Black Friday

Customers Rock!

The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items. Here are some examples of the frustrated tweets: · well, so much for THAT christmas present. couldn’t even figure out how to order. rolling eyes*.”. · website won’t let me checkout!

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Social marketing 101: respond to your customers about social issues too

Service Untitled

Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Statistically the majority of Facebook posts and Tweets remain unanswered. A few weeks ago I posted on the Lancome Facebook page and asked why they were still using live animals.