Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Stephanie LH Calahan

MARCH 25, 2011

.  A while back I wrote How to Waste Time and Lose Money Networking where I shared that follow up is the most important step to networking.    But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP? Thanks to Peter Coombs of FRONTLINE Training & Consulting.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

JUNE 23, 2009

I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Service Untitled

JUNE 8, 2010

We’ll Pick You Up.&# Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. The book emphasizes that satisfying customers is not complicated. What could we have done to improve our service?

Customer Service 40

Customer Service Staples Etiquette 2010 40