Etiquette Social Media Survey Twitter 
Service Untitled
JUNE 30, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.
Service Untitled
OCTOBER 25, 2010
The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking.
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Service Untitled
SEPTEMBER 23, 2010
Of course, we can’t forget to get involved with social media as in Facebook and Twitter. photo credit: Mike Licht, NotionsCapital.com Possibly Related Posts: Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local.
Service Untitled
OCTOBER 7, 2010
In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Question: Do you use social media in servicing?
Service Untitled
AUGUST 30, 2010
Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. I see “online,&# and through the forum I see “social,&# as in social media.
Service Untitled
MAY 26, 2010
Biggby Bob embodies these statements in both his presentations and his social media persona. He’s an active participant on Facebook and Twitter and if you follow him, you’ll know that his positive energy is genuine. My personal favorite lines of Biggby culture-defining statements are “B-Happy” and “Love People.”
Service Untitled
JULY 26, 2010
Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. Hospitals need to cultivate patient loyalty and patient satisfaction – no different from any business with a solid plan. At a local.
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