Service Untitled

MAY 27, 2010

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Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

JANUARY 20, 2010

The web now days offers a selection of social applications such as Twitter and Facebook where brand ambassadors could be heard. Those messages are not necessarily sales pitches, but could also be fun and creative (I’m a Mac I’m a PC) as long as they serve a business goal.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MAY 26, 2010

He’s an active participant on Facebook and Twitter and if you follow him, you’ll know that his positive energy is genuine. My personal favorite lines of Biggby culture-defining statements are “B-Happy” and “Love People.” Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

The Marq

APRIL 22, 2010

Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. Because each of the two offenders’ phones rang during the meeting. What’s more, one of the people simply stood up and stepped away to take the call.

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

OCTOBER 26, 2010

I know how to use Twitter and Facebook, and I will tell others. That was an unfair charge you levied on my account, and I have grown tired and irritated that the charge has not been removed in spite of four previous conversations with the customer resolution staff. My time is valuable. Respond to me within 24 hours. Communicate with me.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JULY 26, 2010

For the dollars they bring in and the money all staffers bring home (sorry nurses, don’t tell me how hard you work…most everyone in the U.S. works their butts off) you’d think they’d appreciate where those paychecks are coming from!

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

AUGUST 30, 2010

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Once the invoice arrives you should check to make sure everything is accurate.

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

JUNE 24, 2010

Facebook and Twitter are two examples. You can follow John on Twitter here and read a bit more about Sennheiser USA here. Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

OCTOBER 7, 2010

We have a small, but mighty social media response team and have a Twitter handle. If there is anything that looks to be specific to a customer, a member from the Twitter team contacts the customer and takes the conversation offline.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Ensure that prior to the meeting you have received everything your boss will need, which may require follow up with meeting organizer. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP International Calendars 100

Service Untitled

MAY 19, 2011

As customers we want to choose the companies we do business with based on personal recommendations, reviews, and past performances. The unprofessional behavior by employees can quickly become viral when a customer relates their experience to others on social networks such as Twitter and Facebook.

Customer Service 40

Customer Service AT&T Phones Training 40

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. If you have treated anyone unfairly, take the time to apologize and try to make things right. Accept that you cant do everything yourself. Dont be afraid to ask for help and guidance from others. Maintain a good work/life balance. 23, 1 p.m. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. This meeting was held out of town and those are a bit more hectic because I cant easily go to my desk to get what I need. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Every time I use a bus ticket, I keep a mental inventory so I know when I need to buy some more and dont show up at the bus stop one morning and Oops! no tickets. Do I have everything?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. January 16, 2010 Foley-In-Charge said. Our office manager updates it every morning. I do like the color features, but I only use the bright yellow for appts that cannot be moved. (for

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. (for If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. Maybe the performance appraisal wont be so bad after all. So, do I get my raise yet? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Your role may be just to unclutter their Inbox so they can better manage the important items.

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International 2009 100