Office Dynamics

JUNE 4, 2014

In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media. Remember your etiquette in all settings is vital, even when they are “virtual” settings! Encouragement to participate on Facebook. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

On The Job

AUGUST 25, 2011

Seems everyone I know -- whether they were harassed on the playground or in the workplace -- has been the target of a bully. But many are afraid to admit another dirty little secret: Bullying is just as big a problem for the adults in the workplace. The problem of workplace bullying is not new, nor is it illegal.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

JUNE 22, 2016

The 9 key areas where you need to focus, to become a masterful self-leader in the workplace. Plus helpful resources for continued learning!). Webinar Suggested Resources. Office Dynamics (an abundance of resources available right here!). Career Portfolio Resources. Continued Learning and Development.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

BMT Office Administration

OCTOBER 4, 2022

Read on to discover the most successful types of workplace monitoring for both remote workers and office workers. If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. The history of employee monitoring’s various forms.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. The question is, how do you find something personal, but still workplace appropriate, for each individual employee?

Gifts 100

Gifts Holidays Restaurants Travel 100

Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace. Therefore, it’s relevant.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. (for I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition. I HATE SPAM!

2010 100

2010 Stress Resume Cover Letter 100

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. It tells me that person doesn’t really know what it takes to be a great assistant. I hear it from both sides of the desk. I hear assistants talk about their job or the profession as if it is no big deal.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

OCTOBER 14, 2008

I previously wrote an article on Charities in the Workplace and have seen an increase in the participation in charities at offices I have worked in. One office I worked in together sponsored a child as a workplace charity project. We all participated by writing to our sponsored child and contributed money towards supporting her.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Laughing all the Way to Work

MAY 9, 2010

They are a valuable resource and I appreciate them. Like you, I list the new assistant as not only a contact but a definite resource for future references. I never underestimate the value of my interactions with other assistants both on and off site. I have found this practice to pay off big just when you need it! 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. a great game and I'm happy for my Canadian friends.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 29, 2010

The top three companies make their employees feel like the workplace is an extension of home; being treated like members of a large family. Here are some suggestions: Initiate high quality training programs. Colleagues support each other, and everyone matters when they come to work. CEO and all leaders need to be available.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

JANUARY 10, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Holidays (Public) in Canada and the United States Canadian Holidays U.S.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 6, 2009

One of the biggest issues surrounding substance abuse in the workplace are the lies required to keep up the front that everything is ok. link] Posted by Patricia Robb at 7:49 PM Labels: Administrative Assistant , alcohol , professional assistant , workplace Reactions: 1 comments: Foley-In-Charge said. This is one way to snag folks.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 5, 2009

It works better if you have a whole pool of resources with different strengths to call upon. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

NOVEMBER 6, 2009

Possibly Related Posts: Employee satisfaction a key to exemplary customer service A motivated workplace helps all of us do our jobs. What do you think is the right balance? Or the most important things to spend time on? Customer service gone bad It’s hard to tell if you’re losing business because of.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Holidays (Public) in Canada and the United States Canadian Holidays U.S.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

APRIL 22, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 27, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100