Professional Assistant Blog

FEBRUARY 29, 2008

You can then print a summary report to Excel of all of your hours for any time period, for any task, or for any client. Having all your communication with your clients be in one place, so there is never a question of when or if an e-mail was sent. All communication history is saved. Easily recording the time spent on each task.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. vs. i.e.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

NOVEMBER 16, 2008

My boss tells me I should be able to write a letter or a report on something even if I dont know the subject that well. Read their letters and reports and see how they craft their words. .© Copyright Patricia Robb 2010 16 November, 2008 Writing when you don’t know what you’re talking about. There is usually a pattern.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

MARCH 31, 2010

75 tolls with one-hundred dollar bills, drivers spitting, and a general lack of respect seemed to rationalize the alleged behaviors of toll collectors reported as defensible because drivers are generally rude and disrespectful. Charges of racial slurs, paying tolls with pennies, paying.75

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. On the night of the awards Lynn reports she was sitting at a table with nine of her colleagues from HPTI including the Senior Vice-President. Her family and friends were also very excited for her.

2010 100

2010 Interviewing Time Zones IAAP 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. With the increasing use of e-mail as the first choice for business correspondence it opens a whole new world of dos and donts for the assistant.

2008 100

2008 2007 Cubicle Fax 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 23, 2010

There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. It is so sad, because you know children so young have no idea what is going on. All they want is to be taken care of and be loved by someone. But for the charity of an old woman who came to feed them, they had no one. vs. i.e.

Time Zones 100

Time Zones IAAP AT&T Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

I am now leaving Atlanta to travel to Birmingham and the impression I am left with is I have never been in a city that smiles so much. Click on that and you will find a wealth of templates from a resume, cover letter, minutes, agenda and many others. I believe someone mentioned there were almost 500 to choose from. vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 1, 2009

Under My Favourites, I have added a Meeting section with some useful sites and combined many of my travel related links under one title simply called Travel. You will notice on the side bar I have put a lot of the reading sites (My blog list etc.) at the bottom and moved the My Favourites up so it would be convenient for your use.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 15, 2010

I use this all the time on my calendar and my boss's calendar, and it helps us both to know which events are phone calls which he can take in the office or on the road (yellow) or which events will require travel (blue). I put travel in red and action reminders in yellow, but that is our own system and it works for us. vs. i.e.

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. If outside the city, make travel arrangements: are flights required, train or will he or she be driving. If the meeting is accepted -- What does your boss need for the meeting and who will be in attendance? vs. i.e.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

DECEMBER 19, 2009

Once the date and location is finalized, if it requires flight and hotel, then I put a travel sheet on top of the meeting sheet and start to go through that checklist to see what I need to do, from getting the passport ready, contacting the travel agent and arranging for a purchase order, etc. vs. i.e.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 16, 2010

Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 14, 2009

Another time I wanted to try a career in the travel business. I make travel arrangements, do desktop publishing (well, I usually get my sister to help me), organize events and now I am even going to be speaking at an Admin event in April (which I will pretend is sort of like teaching).Yes, vs. i.e.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 10, 2010

I travel far to try and find a full-serve station, but they are becoming extinct. The incentive was you saved.002 002 cents a litre. That was never enough to get me out of the car! Now, there doesnt seem to be a difference in price at all, it is just common practice that we have to do it ourselves. Recently, I bought a new laptop. vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JUNE 14, 2009

Meeting Materials To make it easier for the Chair and board members on the day of the meeting I set up the meeting materials in a binder in as user friendly a way as possible. I use the meeting agenda as an index with each item as a tab number. Than me That - when should you use it and when should you leave it out? vs. i.e.

Agenda 100

Agenda Time Zones IAAP Calendars 100

Service Untitled

OCTOBER 11, 2010

on Pennsylvania Avenue opened, the phenomenal service transformed the hotel owner-operator to a hugely successful management company synonymous with quality and the worldwide reputation of luxury travel. In the 1970′s, the concentration on exceptional quality set apart business travel. When the Four Seasons in Washington, D.C.

Customer Service 40

Customer Service Travel Training Etiquette 40

Laughing all the Way to Work

JANUARY 10, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I usually contact the hotel directly, although I sometimes go through a travel agent to find out intial names of hotels in the city that are close to my event, but after the booking I always take over the discussions. There is value in getting to know people, even if it is just over email or the phone. vs. i.e.

Time Zones 100

Time Zones IAAP Negotiating International 100

Stephanie LH Calahan

APRIL 12, 2010

Main | Your Etiquette Practice Could be Killing Your Productivity » 5 Easy Ways Kick-Start Your Daily Personal Productivity As you search for your ultimate personal productivity blueprint, don't forget to think about how you get going in the morning.  Productive & Organized Home Contribute to P&O!   Are you a T.V.

Networking 100

Networking Goals Twitter Environment 100

Laughing all the Way to Work

MAY 31, 2009

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 5, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 22, 2009

Than me That - when should you use it and when should you leave it out? vs. i.e.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 13, 2009

I would love to take some courses but being out in the west it is hard because most of them are located in Toronto and travel is a hard one to sell for my position. However now with the economic times I think travel will be a no go for some time yet. Thanks for the help Maura January 13, 2009 Patricia Robb said. vs. i.e.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

OCTOBER 31, 2009

Than me That - when should you use it and when should you leave it out? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

I put it in the order of when he will need it and flag anything that he will require for teleconferences, meetings and travel. For instance, if your boss is travelling on the Monday, you will have to give him or her everything they will need on Friday. I do this for each day of the week. vs. i.e.

Time Zones 100

Time Zones 2008 IAAP Calendars 100