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Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

Plus helpful resources for continued learning!). Webinar Suggested Resources. Office Dynamics (an abundance of resources available right here!). Career Portfolio Resources. Joan’s necklace was a very special piece purchased as a gift from her late husband, Dave. Continued Learning and Development.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. Social security number. Company passwords.

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Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

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Service Untitled» Blog Archive » Customer loyalty needed to.

Service Untitled

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford.

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.

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Service Untitled» Blog Archive » How to diffuse an angry customer

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.