Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%

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Customer Service Etiquette 2010 2006 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things.

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Attire Etiquette Clothes Time Zones 40

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. And what is the best way to present it? Your SVP reports to a President or CEO. Your CEO reports to a Chairman, the board, the owner of the company, shareholders, clients, etc. The link is that original post.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. This segment is highly anticipated by the attendees.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. This segment is highly anticipated by the attendees.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Tips From T. Marie

AUGUST 19, 2011

This article from 2008 states that Nielsen Mobile of the Nielsen Company reported the average mobile user sends 357 text messages to 204 voice calls (incoming or outgoing). The questions arise, when we begin to think about applying traditional etiquette rules to this progressive style of communication. Can we text an RSVP?

Social Media 100

Social Media Phones Staples Facebook 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" It's called a Presentation Remote. Thanks Patty.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

JULY 20, 2009

I was in a workshop today on presentation skills and one of the things they had us do was present something to the group while they filmed us. Other than the extra work I need to do at the gym to tone up and trim down, I saw some good qualities as well and it was helpful to see myself present. Thanks Anonymous for sharing.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. vs. i.e.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

NOVEMBER 16, 2008

My boss tells me I should be able to write a letter or a report on something even if I dont know the subject that well. Read their letters and reports and see how they craft their words. .© Copyright Patricia Robb 2010 16 November, 2008 Writing when you don’t know what you’re talking about. There is usually a pattern.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 17, 2010

Chief executive Bernie Brookes announced he has authorized the refurbishing of eight of the stores to include profound improvements in the visual presentation, a new merchandising system, and the improvement of the level of customer service which will dramatically improve team members’ abilities to serve customers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. The web also has anonymity and sometimes people receive information better from people they dont know. vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. On the night of the awards Lynn reports she was sitting at a table with nine of her colleagues from HPTI including the Senior Vice-President. Her family and friends were also very excited for her.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

AUGUST 8, 2009

How you present yourself and what you wear to the office can help how you feel about what you are doing. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Sometimes it is all in how you feel isnt it? What about your work space?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 24, 2010

Americans are known to be litigious; would have allowing the customers to stay in the store present a future law suit for the company? A blog has reported on the fact that customers were asked to leave when the store closed, but while the storm was still in force. It can become a liability issue for the store.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JANUARY 23, 2010

There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. It is so sad, because you know children so young have no idea what is going on. All they want is to be taken care of and be loved by someone. But for the charity of an old woman who came to feed them, they had no one. vs. i.e.

Time Zones 100

Time Zones IAAP AT&T Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? I use the meeting agenda as an index with each item as a tab number. vs. i.e.

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

JUNE 27, 2009

I went to a writing workshop and the woman who was presenting said that comedians are only as funny as their writers. With me it is a hit and miss sort of thing and sometimes I am funny, sometimes I am melancholy. How do comedians do it? If you have very funny writers around you, your material will be great. vs. i.e.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JANUARY 31, 2010

The art of saying thank you can sometimes get lost in our busyness, but here are some examples of times it would be nice to send a card from work: To thank presenters who speak at your workplace. What a neat idea for businesses too. To thank an employee for showing initiative and going the extra mile. vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 11, 2009

Its all in how you handle it and how you present it to your boss. "It Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JULY 16, 2010

Make sure that tasks directly associated with clients come first, consider the financial impact of a project and its completion date on the company, don’t let deadlines control the priority list (expense reports can wait when there are more important tasks), and consider cause and effect (do A to enable B, which accomplishes C).

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 22, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

MARCH 20, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 10, 2008

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 31, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? vs. i.e.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100