Allwork
FEBRUARY 15, 2023
Here are some policies to implement before throwing the next office party: 1. The post Office Party Etiquette Matters All Year appeared first on Allwork.Space. Disincentivize behaviors that are liabilities Even though most respondents to Fractl’s research showed positive outcomes, a significant minority did not.
On The Job
OCTOBER 10, 2018
A recent survey finds respondents say that it's proper etiquette to put your phone away in meetings but 53% of them keep it out. There are some cellphone use policies that companies are using, such as those listed here. They still goof off on their phones instead of working. Work is stressful enough, right?
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Service Untitled
AUGUST 17, 2010
And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?
Service Untitled
NOVEMBER 6, 2009
Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.
Service Untitled
JUNE 15, 2010
Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.
Service Untitled
SEPTEMBER 25, 2009
If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.
Service Untitled
MARCH 22, 2010
Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.
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