Professional Assistant Blog

JULY 16, 2008

Home About Me Advertise Seminars for Professional Assistants By The Professional Assistant on Wednesday, July 16, 2008 Filed Under: Networking , Productivity A re you looking to improve your skills and catch up with the latest office trends ? Are you trying to get that raise or promotion that you so well deserve?

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2008 Cubicle 2007 Google Docs 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Professional Assistant Blog

MARCH 20, 2008

Today’s assistants are computer savvy, smart and up-and-coming, and consider themselves professionals in the workplace. Those who are skilled at regularly thinking on their feet as they come up with solutions and ideas both on the computer and on the job might be able to step into this role.

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2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 6, 2008

First of all Ive worked for an organization as an admin asst for years and during this time I have seen many co-workers leave and have had to put up with a lot. She has been here a little over 1 1/2 years and has recently been promoted to an Administrative Assistant. Did you take it up each level all the way to the top?

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Gossip 2008 Cubicle 2007 100

Service Untitled

APRIL 6, 2010

Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. Every representative should show enthusiasm on the phone. How to effectively complain over the phone Last week, everything in my house broke. There was the.

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Customer Service Etiquette Phones 2010 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Customer loyalty built on company focus I grew up in a very small town where we. Since I am the companion to a few dogs and two horses, it’s a win, win for me.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

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Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The best commercial is one that can be viewed over and over and still elicit the same laugh.

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Service Untitled

FEBRUARY 19, 2010

The cameras were only set up in one spot and focused on the monument through the arch. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Was that real? Is it realistic?

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Verizon Customer Service Phones Etiquette 40

Laughing all the Way to Work

JANUARY 31, 2010

No, its not e-cards (I am not a fan of e-cards as one more e-mail cluttering up my Inbox is not a welcome thing), but these are actual hard copy cards that you can customize and send out with your own special message. I dont often promote any businesses from my blog, but I thought this one was worth talking about. 411 Look Up 411.ca

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Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Interviewing Customer Service Credit Card Promotion 40

Service Untitled

FEBRUARY 12, 2010

The client had very long hair; the foils were almost all applied, and her cell phone rang. The receptionist volunteered to drive to the client’s home, pick up the piece the student needed and take it to her child’s school. The mom couldn’t leave the salon with bleach and tin foils.

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Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. This week Diapers.com will be launching a whimsical commercial promoting the company with talking babies in a test trial for the St. Louis market.

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Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. Fax Blasts I remember someone from my IAAP Chapter asked me to fax the notice of our Chapter dinner to a list of about 60 companies to promote it. Going, going, gone.

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Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

MAY 10, 2009

She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training. She was a smart kid and picked up the tasks assigned to her very quickly. I have seen admin assistants climb up the corporate ladder just that way.

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Time Zones IAAP International Meeting Minutes 100

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. A system that makes special orders simple is a system that helps promote customer service.

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Service Untitled

AUGUST 26, 2010

Divided up by divisions? We have business contingency plans for each one of our card products that allow all of us to essentially back each other up. Then we do a phone interview to learn about the applicants service attitudes or ethos. Just a little bit of everything goes to each place? Answer: It varies.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. They can listen to phone calls. We used to do that.

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Interviewing Customer Service Skills Goals 40

Men With Pens

NOVEMBER 19, 2009

Just come up with 3 or 4 niches that you actually give a damn about. One of the best benefits of spreading into other niches is how you’ll come up with out-of-the-box ideas on how to one-up the value you offer to your existing customers in your main niche. Take @Pat (up there in the comments) for an example.

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