Service Untitled

FEBRUARY 2, 2011

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. It’s my opinion that all elements help to mold a company, and it starts from the top executive office and works its way down through every crevice of an organization. Let us begin with hiring employees.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Stephanie LH Calahan

APRIL 12, 2010

Productive & Organized Home Contribute to P&O! Work With Stephanie « Get Organized and Lose Weight!   It is really easy to get caught up on Facebook or Twitter all day and say that you were "networking."    Or, follow us on Twitter !  Archive Network with Steph Is This You?

Networking 100

Networking Goals Twitter Environment 100

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Of course, we can’t forget to get involved with social media as in Facebook and Twitter.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

Social Media 40

Social Media Customer Service Twitter Google 40

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. (for Mine does and it can cause problems with my scheduling. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 25, 2010

From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 26, 2010

I know how to use Twitter and Facebook, and I will tell others. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. My time is valuable. Respond to me within 24 hours. Communicate with me. Tell me what you are going to do to help me.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JUNE 29, 2011

Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization. Why then, are service people often treated as among the lowest paid in many organizations?

Customer Service 40

Customer Service Training Social Media Twitter 40

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. .© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right?

Time Zones 100

Time Zones Filing IAAP 2008 100

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She’s very personable, and it shines through in her conversations. Thanks for asking.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 19, 2009

© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year. There are a lot of good organizing tricks out there and whenever I find one that works, I pounce on it and it becomes something I cant work without. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 10, 2008

The argument could be said that the role of the assistant is to assist and keep your boss organized so we shouldnt complain when we have to do it. I have found the best way to cope is to keep yourself organized. Keep an organized filing system and file list. Sometimes bringing the situation to their attention may help.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

SEPTEMBER 6, 2008

© Copyright Patricia Robb 2010 6 September, 2008 Going Checklist Crazy I am organizing a Board meeting and I have checklists and to-do lists coming out of my ears. Being organized helps de-clutter any task and makes it more manageable and doable. Using a Bring-Forward System to Help Organize Your. 23, 1 p.m. .

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

JULY 26, 2010

For the dollars they bring in and the money all staffers bring home (sorry nurses, don’t tell me how hard you work…most everyone in the U.S. works their butts off) you’d think they’d appreciate where those paychecks are coming from!

Customer Service 40

Customer Service Medical Health Etiquette 40

Laughing all the Way to Work

JULY 12, 2010

The Stevie® Awards is a prestigious award honouring the achievements and positive contributions of organizations and business people worldwide. The fact that they have a category for Support Staffer of the Year is recognition of the important role support staff play in any organization. 411 Look Up 411.ca

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

MAY 16, 2010

The person sending out the request for the meeting and asking for dates would usually be considered the meeting organizer. If you are not the organizer, you still have a responsibility to provide available dates in a timely manner, set a reminder to make sure there is an agenda and if there isnt, email to ask for one. 411 Look Up 411.ca

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. .© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. As an Executive Assistant to a busy CEO, I have to organize my boss and I needed a bring-forward system to meet his needs.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Service Untitled

OCTOBER 7, 2010

We feel customer service is an investment, which is the real business differentiator for our organization. We have a small, but mighty social media response team and have a Twitter handle. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Laughing all the Way to Work

FEBRUARY 14, 2009

I love the planning, organizing and running around that goes into bringing a conference from a thought to a successful event. You wonder how we do it all between our personal and professional lives, but we manage and I think it has to do with the fact that we are organized. You couldnt survive if you werent. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

APRIL 10, 2009

I find the best way for me to keep my Inbox organized is to immediately deal with the e-mail when it arrives. .© Copyright Patricia Robb 2010 10 April, 2009 Keep your Inbox running on empty There are so many e-mails coming at us these days that e-mail management is very important. 411 Look Up 411.ca

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Follow up with the meeting organizer to request agenda and/or meeting materials, pre-reading, etc. Ensure that prior to the meeting you have received everything your boss will need, which may require follow up with meeting organizer. Meeting with Mr. Brown and Ms. Smith to discuss strategies for upcoming marketing conference).

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 4, 2008

The head of your organization can often set the tone for how the rest of the office functions. Everyone helping each other and working together to achieve the goals of the organization. Even though you may have someone in your office that is like this, that does not mean you have to become involved. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Manage: Consider these points as you organize your workload. It reduces confusion by improving organization and leaves your work space clean. Put the least important one on the bottom and the most urgent on top. As you complete tasks, peel off the sticky notes to reveal the next priority. Check: Are you prioritizing tasks correctly?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 23, 2010

Another office raised almost $1,000 in a fundraising effort they organized. Recently, with the Haitian earthquake disaster, a friend mentioned that one of the doctor`s at the hospital where she works was asking people to sponsor him in a swim for Haiti. He raised over $1,000. The old adage `every little bit helps`, really does.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

OCTOBER 11, 2009

There are some assistants however who enjoy the organizing and the business of being an administrative or executive assistant and they are good at their job and get great satisfaction in what they do. They dont want to change their career and that is all right too. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

MAY 19, 2011

The unprofessional behavior by employees can quickly become viral when a customer relates their experience to others on social networks such as Twitter and Facebook. No matter how angry the customer is, the agent’s job is to listen.

Customer Service 40

Customer Service AT&T Phones Training 40

Laughing all the Way to Work

MAY 9, 2010

If I deal with someone and can see that they have organized something well, I will make sure to ask them about it. She received a job posting that she thought I would be interested in so passed it along to me and I have done the same for others. I also get good tips from other assistants. I have learnt some great tips that way. (for

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 13, 2009

In some organizations raises are tied to how well you do and it is also a record that is kept on your personnel file. Can you believe we are already into a new year and will have to think about completing a performance appraisal again? As painful an exercise as this may be, I wouldnt downplay the performance appraisal. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

Using a Bring-Forward System to Help Organize Your. . ► June (3) ► May (7) ► April (4) ► March (5) ► February (7) ► January (8) ▼ 2008 (215) ► December (3) ► November (6) ► October (5) ▼ September (5) Cystic Fibrosis Using an electronic Check Box - Check! Why I love my job?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Each organization we work for will have their own acronyms that we have to get familiar with fairly quickly if you want to know what they are talking about. And who bothers writing out the words e-mail, TV, ASAP or FYI when everyone will know what you mean anyway? 411 Look Up 411.ca

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

MARCH 15, 2009

© Copyright Patricia Robb 2010 15 March, 2009 When you need it later: The Bring-Forward System My boss likes me to keep him organized and the way I do that is to have a system to bring forward items, which I then bring to his attention when he needs to see it. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

AUGUST 8, 2009

Is everything organized and in the proper place so when you need it you can just grab it? Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. What about your work space? Is it neat and tidy? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 21, 2009

If a conference comes up and they are looking for someone to do the registration, we can step in and do that or we can organize it from start to finish. Our job is not just one thing, but many different tasks and it changes every day. If someone is needed at the Reception Desk to greet guests and take calls, we can easily step in.

Time Zones 100

Time Zones IAAP 2009 International 100