Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day. Joan Burge.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Workplace Insight

JUNE 19, 2023

There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. Empathy training for managers can facilitate the conversations needed to draw out these insights and gain a holistic understanding of your company’s sub-cultures.

Time Zones 52

Time Zones Etiquette Negotiating International 52

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

JUNE 22, 2016

Plus helpful resources for continued learning!). Self-Management vs. Stress Management and Juggling Work, Home and Your Personal Life. Webinar Suggested Resources. Office Dynamics (an abundance of resources available right here!). Career Portfolio Resources. Create a Strategic Partnership with Your Leader.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Laughing all the Way to Work

OCTOBER 4, 2009

.© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Office Dynamics

MARCH 12, 2015

There are some certification programs out there that, unfortunately, don’t teach you how to build partnership with your executive or how to manage your executive’s day; but our programs do. (JB). It is very hard for small business to find the money to support training. We are there for them years after the training is over.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

On The Job

AUGUST 25, 2011

Up to 70 percent of working adults say they've been bullied at some point in their working lives, and 53 percent to 71 percent of the bullies are in management positions, Civility Partners LLC says. But businesses may have another incentive to offer such training. I just think it opens up a whole can of worms," he says.

2003 100

2003 Etiquette Training Email 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. Your role may be just to unclutter their Inbox so they can better manage the important items. Lets enjoy our day together.©

Management 100

Management Time Zones IAAP 2009 100

BMT Office Administration

OCTOBER 4, 2022

Managers and supervisors kept track of employee performance and productivity by directly monitoring them throughout the workday. This fed the need for new ways to track employee activity, as managers could no longer directly monitor their teams in person. Before the pandemic, only 6% of employees were remote workers.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles. How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles. How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. A stellar Executive Assistant must think of every detail for every function such as calendar management, travel planning, meeting preparation and execution, and e-mail management. Intuitive.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Happy cheerful colleagues celebrating christmas party in office smiling giving presents.

Gifts 100

Gifts Holidays Restaurants Travel 100

Stephanie LH Calahan

MARCH 25, 2011

The most effective networkers have a system to manage/organize business cards and their contacts.  Add them to your contact management system. Thanks to Peter Coombs of FRONTLINE Training & Consulting. Thanks to Laurie Meek of LNM Home & Office Management.   :-). The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

SEPTEMBER 13, 2010

a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. 23, 1 p.m. . " Warning!

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Our role is important to the success of executives and managers everywhere. Here is a video link on the proper etiquette to address a President. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" " Warning!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. . ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" " Warning! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. “It’s not that we have less customers,&# states Dave Billingsby, manager of a local restaurant in Palm Beach Gardens, “they just spend less; an average of 7%.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. The Devil is Really in the Details Customers use detail management as an indicator of a service.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. photo credit: ugoon Possibly Related Posts: How social media affects customer service Social media is everywhere.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

JULY 16, 2010

.© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Laughing all the Way to Work

MAY 9, 2010

They are a valuable resource and I appreciate them. Like you, I list the new assistant as not only a contact but a definite resource for future references. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. 23, 1 p.m. .

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. " Warning!

Time Zones 100

Time Zones IAAP 2010 International 100