Office Dynamics

DECEMBER 7, 2015

It’s been a great year, and I can’t thank you enough for joining us in our continuing journey to promote workplace excellence and administrative effectiveness! Welcome to the final installment of this year’s series of Monday Motivators e-zines! Well, those crazy times are long gone – though some people are reluctant to admit it.

Holidays 100

Holidays Promotion Management Etiquette 100

Office Dynamics

FEBRUARY 14, 2019

Side note…congratulations on your promotion Katrien! Katrien will be taking that flight next week so let’s try to get all the information, tips, and tricks to her as soon as we can! ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses.

Administrative Professionals 140

Administrative Professionals Email Promotion AT&T 140

Office Dynamics

NOVEMBER 19, 2015

Part of what we do is provide tools and services to administrative professionals to enhance the quality of their work-life that promote administrative excellence. October: Managing Your Executive’s Day (Part 1) Webinar. October: Managing Your Executive’s Day (Part 2) Webinar. August: Getting to Yes Webinar.

Training 100

Training Administrative Professionals 2015 AT&T 100

Office Dynamics

SEPTEMBER 28, 2015

You may not be directly affected by this dragon the dragon can be creating pain for your industry, your employer, managers, executives, and customers. If you do your due diligence and promote the benefits of what you will learn and then use persuasion skills, you should be a winner! Do you know this dragon?

Training 100

Training Promotion Skills Learning 100

Professional Assistant Blog

NOVEMBER 20, 2007

Here are 5 ways to score brownie points with your boss and get that promotion or raise (or both) a little faster: The one thing that I’ve learned over the course of my career is to try getting to know your boss. Then they will feel good about themselves and you might just get that promotion or raise after all.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 26, 2008

To combat these problems, here are some tips you can follow: Boredom: Ask your manager or fellow colleagues to see if they need help with anything. Youre there to get paid and get that promotion or raise, so make yourself and your manager proud. People generally gossip at work due to boredom, insecurity, wanting to belong.

Gossip 100

Gossip 2008 Google Docs Cubicle 100

Office Dynamics

MARCH 12, 2015

A certification can certainly help you get promoted to an executive assistant position or be considered for an executive assistant position. There are some certification programs out there that, unfortunately, don’t teach you how to build partnership with your executive or how to manage your executive’s day; but our programs do. (JB).

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Manage Your Stress Change of any kind is stressful. A two week notice is a small price to pay.

2010 100

2010 Stress Resume Cover Letter 100

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. Some assistants regularly manage small budgets when planning functions or have bookkeeping responsibilities and work regularly on spreadsheets.

2008 100

2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

JULY 16, 2008

Are you trying to get that raise or promotion that you so well deserve? I did manage to find a site that has seminars listed for all of USA, if thats where you are writing from. One of my readers asked me this: I am an Executive Assistant to the CEO/President. She is the largest share holder of the company, obviously.

2008 100

2008 Cubicle 2007 Google Docs 100

Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. “It’s not that we have less customers,&# states Dave Billingsby, manager of a local restaurant in Palm Beach Gardens, “they just spend less; an average of 7%.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. The Devil is Really in the Details Customers use detail management as an indicator of a service. Training is based on practice, practice, practice.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 14, 2010

Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service? Customers want their problems fixed now and they dont want to hear “I cant do anything and you will need to speak to my manager&#.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Laughing all the Way to Work

JANUARY 31, 2010

This could include sympathy cards, thank you cards, birthday cards, congratulations on a promotion, a card to reconnect with a client you havent heard from in awhile, or many other reasons. I dont often promote any businesses from my blog, but I thought this one was worth talking about. To send to clients of your company.

Time Zones 100

Time Zones IAAP 2010 International 100

Professional Assistant Blog

MARCH 6, 2008

She has been here a little over 1 1/2 years and has recently been promoted to an Administrative Assistant. If the management at your organization doesnt care about whats going on, is this really a place that you want to be at? You mentioned that youve spoken to your supervisor, HR, etc.

Gossip 100

Gossip 2008 Cubicle 2007 100

Service Untitled

MARCH 10, 2010

week Diapers.com will be launching a whimsical commercial promoting the company with talking babies in a test trial for the St. This same commercial that has probably made all of you smile by now was able to communicate who Zappos is, what they want you to do and makes you want to do it. Louis market. Babies will be [.]

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

FEBRUARY 12, 2010

Absolutely, but the customer was so satisfied she made a point to congratulate the store manager about the excellent and helpful store employee. Then the employee returns to stocking the shelves. Did the employee go beyond his job of stocking shelves? In a local hair salon, a regular client was in the middle of a hair highlighting.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

AUGUST 26, 2010

Five years ago, I joined the service center as General Manager here. We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally. Answer: We have a service center in Greensboro, Salt Lake City, and Phoenix.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

FEBRUARY 19, 2010

The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced. Customer service gone bad It’s hard to tell if you’re losing business because of.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Laughing all the Way to Work

MAY 10, 2009

It used to be the secretary did everything for the boss, now the executives do a lot of their own administrative work, such as email management, so a background as an admin assistant can certainly help. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" " Warning! Incoming text message. (for

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Fax Blasts I remember someone from my IAAP Chapter asked me to fax the notice of our Chapter dinner to a list of about 60 companies to promote it. Confessions of a Micro-Manager ▼ September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. " Warning! Incoming text message. (for

Fax 100

Fax Time Zones IAAP 2009 100

Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. So they have manageable team sizes. We used to do that.

Interviewing 40

Interviewing Customer Service Skills Goals 40

BioTeams

JUNE 30, 2005

We also proposed that this new understanding could be further promoted and made useful to a greater number of people by working around the definition and establishment of a new discipline centred around the study of Bioteams. – Develop member autonomy and self-management. – Communicate Information not Orders.

Medical 52

Medical Networking AT&T 2005 52

Success

MARCH 4, 2024

In this post, we’ll dive into books that speak to the three following categories: Books on personal habits, attitudes and approaches Mental health and work books Books for entrepreneurs Books for managers and founders Read on to discover 45 of the best professional development books. Professional development books for managers and founders 1.

UPS 290

UPS Social Media Etiquette Health 290

Service Untitled

APRIL 6, 2010

photo credit: Seattle Municipal Archives Possibly Related Posts: Automated answering system to promote customer service Do you want to act like a “big&# business? After multiple calls to them and promises from my account manager to call me back, I’ve not heard a single word. There was the. Will I be leaving them?

Customer Service 40

Customer Service Etiquette Phones 2010 40

On The Job

SEPTEMBER 9, 2009

Jeanne Achille also was disappointed with the hiring of a recent college hire, promoted by a university professor as a “superstar” and fired after three weeks when it was discovered she spent hours online at work visiting a dating site. September 9, 2009 4:53 PM Ask a Manager said. “But you can’t call in sick at 7:45 a.m.

2009 100

2009 AT&T Mentoring Skills 100

Men With Pens

NOVEMBER 19, 2009

Online is a massive place and so when you small chunk it to the niches you like, it’s more manageable (and more fun). As a virtual assistant, I tend to market and promote my services to my niche customer. Octopus etiquette, indeed. Pat OF COURSE those are niches. Nicole Brunet´s last blog.

2009 40

2009 AT&T Gifts Training 40