Office Dynamics

OCTOBER 14, 2009

I certainly was when I read my Training magazine September issue. I have included several of these in my workshops for admins on e-mail etiquette and protocol. We work in a fast-paced world but that doesn’t mean we have to contribute to this massive loss of income for our organizations. Maybe you want to get a copy.).

Etiquette 100

Etiquette Training Management 100

Office Dynamics

APRIL 3, 2017

Thousands of employees tell me they can’t attend training because their company won’t pay for it. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! Some of my favorite people are Daren Hardy , Brian Tracy , Tony Robbins , and Simon Sinek.

Assertiveness 203

Assertiveness Administrative Professionals 2017 Gifts 203

Office Dynamics

MAY 29, 2018

She was an eager student even though she was a very seasoned executive assistant in a high-level position supporting a President in a large organization in Denver. Learn business etiquette and protocol. I was impressed with Gillie the minute she walked in the meeting room as she was polished, professional, and friendly. It does matter.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

Laughing all the Way to Work

OCTOBER 4, 2009

.© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Service Untitled

JUNE 29, 2011

Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization. Why then, are service people often treated as among the lowest paid in many organizations?

Customer Service 40

Customer Service Training Social Media Twitter 40

BMT Office Administration

OCTOBER 4, 2022

Managers and supervisors kept track of employee performance and productivity by directly monitoring them throughout the workday. This fed the need for new ways to track employee activity, as managers could no longer directly monitor their teams in person. Before the pandemic, only 6% of employees were remote workers.

Filing 52

Filing 2020 Suppliers Social Media 52

BioTeams

JUNE 30, 2020

Personally, I never logged into Zoom prior to the global pandemic as my user adoption trajectory favours platforms that unify productivity apps within collaboration, communication and project management tools like Slack, Microsoft Teams and JIRA CORE. Max collaborates on Bioteams with Ken Thompson (The Bumble Bee). 2020, May 27).

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Office Dynamics

MARCH 12, 2015

There are some certification programs out there that, unfortunately, don’t teach you how to build partnership with your executive or how to manage your executive’s day; but our programs do. (JB). It is very hard for small business to find the money to support training. We are there for them years after the training is over.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

OCTOBER 14, 2009

I certainly was when I read my Training magazine September issue. I have included several of these in my workshops for admins on e-mail etiquette and protocol. We work in a fast-paced world but that doesn’t mean we have to contribute to this massive loss of income for our organizations. Maybe you want to get a copy.).

Etiquette 100

Etiquette Training Management 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. Your role may be just to unclutter their Inbox so they can better manage the important items. Lets enjoy our day together.©

Management 100

Management Time Zones IAAP International 100

On The Job

AUGUST 25, 2011

Up to 70 percent of working adults say they've been bullied at some point in their working lives, and 53 percent to 71 percent of the bullies are in management positions, Civility Partners LLC says. But businesses may have another incentive to offer such training. I just think it opens up a whole can of worms," he says.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Years ago, we used to deal with office organization,” she explained, “but now we have ‘Optimizing Space & Time’ because of all the technology coming straight at us on a continual basis.”. “As

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

JUNE 22, 2016

They guide the organization, make important decisions and steer the team toward success. They guide the organization, make important decisions and steer the team toward success. Self-Management vs. Stress Management and Juggling Work, Home and Your Personal Life. After all, leaders are the people we work for, right?

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. A stellar Executive Assistant must think of every detail for every function such as calendar management, travel planning, meeting preparation and execution, and e-mail management. Intuitive. A mind reader.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

Office Dynamics

DECEMBER 14, 2015

Determine who you want to give a gift to (clients, co-workers, managers, outside business associates). Are my skills up-to-date for this job and organization? If you’re uncertain about religious affiliations, think about sending cards that eliminate any religious references. Gifts: A little caution here. Wishing you a wonderful week!

Holidays 100

Holidays Gifts Health Skills 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

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Service Untitled

JANUARY 13, 2014

Possibly the organization has had issues with the precise complaint currently in dispute. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette'

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. Some assistants regularly manage small budgets when planning functions or have bookkeeping responsibilities and work regularly on spreadsheets.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Grab your techie a geek-chic Nerd Herder Gadget Wallet to keep his headphones, charging cords, flash drives, phone, cash and cards organized and close at hand. For the Tech Geek.

Gifts 100

Gifts Holidays Restaurants Travel 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Senior managers have to be involved, instead of just delegating training to lower-level managers. First, each company has to prepare.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Office Dynamics

APRIL 30, 2015

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. Business Management Daily had a daily free download or gift.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

SEPTEMBER 13, 2010

a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. . ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition.

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

JULY 16, 2010

.© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. That’s why Business Management Daily has teamed up with the famed Emily Post Institute to present an interactive webinar on this important topic. E-mail etiquette.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. The assistant is also the gatekeeper to manage the flow of paper through the boss’s office.

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40