Office Dynamics

JUNE 22, 2016

Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. Learning Highlights. As an attendee, you will learn…. Plus helpful resources for continued learning!). Webinar Suggested Resources. Continued Learning and Development.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Workplace Insight

JUNE 19, 2023

There will be differences, ranging from the internal platforms they prefer to appropriate office etiquette. You can encourage these initiatives by sharing corporate frameworks with templates and resources for each region to develop and implement in their own ways.

Time Zones 52

Time Zones Etiquette Negotiating International 52

Office Dynamics

APRIL 15, 2012

We hold this blog-a-thon each April and the goal is to make assistants aware of the resources available to them and build a community of administrative assistant and executive assistants who want to learn and grow and flourish in their career of choice! Be Resourceful. But here is what you can do. Investigate. Be Proactive.

Administrative Professionals 100

Administrative Professionals Etiquette 2012 Filing 100

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. We have listed each speaker and what the attendees will learn. We had a rich discussion in the chat box that we’ll try to copy here for you.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Stephanie LH Calahan

APRIL 30, 2013

Today, I'll share why I have made a strategic switch as well as some resources to help you along your way.   So, I decided to focus 2 weeks of my social media time on the platform, just to see what I could learn.   I'll continue to update this as I find new resources. What I found surprised me. 

Google 100

Google Social Media Etiquette Networking 100

Office Dynamics

APRIL 26, 2016

I hear managers or Human Resource Professionals say it doesn’t take any special skill to be an administrative assistant. If you have been in the administrative profession for 25+ years, know that you can keep growing, expanding and learning. In fact, you need to continually learn and grow. I hear it from both sides of the desk.

Administrative Professionals 100

Administrative Professionals 2016 Stress Travel 100

On The Job

MAY 21, 2009

Learn to introduce yourself to your professors, to your adviser and to the kid who lives next door. Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like.

2009 100

2009 Etiquette Interviewing Networking 100

Professional Assistant Blog

OCTOBER 29, 2008

Believe it or not, this was quite an easy system to learn. Ive found a great resource on the ACT! Just click on any of the links below to take a look at the particular task you would like to learn about. Ive never used it before, but took a few hours each day to familiarize myself with it and it was really simple to operate.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan commented that the seasoned administrators who retire will not have available resources to back fill their roles.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Professional Assistant Blog

OCTOBER 31, 2007

People have to learn that they are not the only ones that need things to get done quickly. If this doesnt help, seek advice from your Human Resources Department. Apparently, everyone comes to me all at the same time. If you give them a timeline of when you can complete the task, most often, they respond in a positive manner.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

FEBRUARY 25, 2008

You have access to more resources, such as better technology and online learning (which is usually provided by the company). You can voice your opinion more so, since there are few executive personnel. Large Firms: Your job is more stable, since there are more funds reserved, due to larger profits.

2008 100

2008 Cubicle Google Docs 2007 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 23, 1 p.m. (New

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. (New Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Use what you’ve learned. Featured On… Recommended Resources Lets Connect! I HATE SPAM!

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Employee responses are the best resource and most reliable method to gather customer feedback. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Musings of a High-Level Executive Assistant

MARCH 18, 2014

I plan on continuing to read through your blog and use it as a valuable resource. Although I have found some other resources out there, I’ve gotten very mixed reviews from Amazon on certain titles which they’ve offered. Some of the books I have found seem a bit outdated, yet some resources have recommended them.

Email 40

Email Confidence Etiquette Skills 40

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Laughing all the Way to Work

JULY 1, 2010

I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other. Administrative newsletters or bulletin boards where you can post tips or suggestions is a good way to learn.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. Be kind to your new hires and available to answer their questions and help them learn the ropes. The first week on the job can be very overwhelming. Thanks for a great article.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

MAY 9, 2010

They are a valuable resource and I appreciate them. Like you, I list the new assistant as not only a contact but a definite resource for future references. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

MAY 20, 2010

Become an advocate for the patient and refer the patient to helpful resources. And learning to not take it personal is critical to remaining objective and empathetic. Do not get defensive if the patient shows anger. Listen to their story and acknowledge the difficulty of the situation. Show empathy.

Customer Service 40

Customer Service Medical Health Etiquette 40