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JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products.

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SEPTEMBER 13, 2010

Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Ages 45 to 54 topped the survey with the highest dissatisfaction numbers, and ages 55 to 64 had the largest percentage increase. So what does a survey like this tell us, and how can we benefit from such statistics?

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OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. The Empatica survey found that one in five women “never&# eat at restaurants while one in ten men “never&# eat at restaurants.

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OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. In fact, one older gentleman told me he loved his job and smiled at every driver. “Do they all smile back at you?

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JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

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SEPTEMBER 23, 2010

In the real estate business, we frequently partner up with other businesses. It’s an interesting method of keeping up with the daily news and attracting search engines. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. After all, aren’t you profiting from that too?

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Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

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AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.

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FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. It is now simple for the company to do a survey every other week If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly.

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AUGUST 6, 2009

The experience started off by me pulling up to the drive-through. This happens one more time before I give up and just pull up to the first window. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. I asked if they had hot chocolate.

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 6, 2010

Note also the two employees behind the desk continue to chat with each other, and have not even looked up to acknowledge the woman’s presence. Would those two employees behave the same way if their boss had walked up to the reception desk? has extended the First-Time Home Buyer Tax Credit. What makes some companies stand out?

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Customer Service Fax Etiquette 2010 40

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SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

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Service Untitled

JANUARY 29, 2010

Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future. photo credit: stefg74 Possibly Related Posts: Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.

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MAY 12, 2010

Use customer service surveys. photo credit: acearchie Possibly Related Posts: Customer satisfaction surveys I used to dabble in some online survey groups to. Needless to say, “word of mouth&# is likely to discourage my sphere of influence about doing business with this company in the future.

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Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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OCTOBER 8, 2010

Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service? Ford can not afford customer service slip ups, and they need to communicate with the customers more often. Customer loyalty built on company focus I grew up in a very small town where we.

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Service Untitled

MARCH 10, 2010

How to get a customer service job Last week my friend Sara went on an interview at. This same commercial that has probably made all of you smile by now was able to communicate who Zappos is, what they want you to do and makes you want to do it. The video is after the jump. You can follow any responses to this entry through the RSS 2.0

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Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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MARCH 12, 2010

The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Depending on which survey you read, it is difficult to discern if Chevrolet and Ford have surpassed Toyota or still lag behind in sales. Customer loyalty built on company focus I grew up in a very small town where we.

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Customer Service Postal Service 2010 Finance 40

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MARCH 20, 2009

In fact, I think I my family and I went to Disney World more often when we lived up north than when we lived in Florida (I was quite a bit younger then, but one would still think it’d be the opposite). The myth that Floridans go to Disney World all the time is not true and I am living proof of that. Have a great weekend!

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NOVEMBER 6, 2009

Escalations are usually from angry/vocal/important customers who are having a problem and are going “up the chain&#. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. Policy creation, personnel management, interviewing, etc.

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Customer Service Etiquette Policies 2006 40

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SEPTEMBER 7, 2010

Customer loyalty built on company focus I grew up in a very small town where we. photo credit: Spirit-Fire Possibly Related Posts: Customer loyalty and Toyota There have been 8 million Toyota vehicles recalled. Cultivating customer loyalty Keeping a customer or client is a lot less expensive.

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Service Untitled

MAY 13, 2010

Feedback from questionnaires and surveys can supply constructive information. Just like you mentioned, using surveys for feedback is an avenue for constructive feedback. The surveys also allow you to recognize any patterns in service by viewing comments from customers.

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Customer Service Etiquette 2010 Salary 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

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JANUARY 18, 2010

Initially, you will need to listen to the entire story without trying to come up with an instant resolution. The important key here is not to react instantly and be able to listen to the exact nature of the complaint, because it very well may help us in the future. When someone makes a complaint it is really a two-fold subject. -

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MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. Canada and Mexico.

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JUNE 8, 2010

We’ll Pick You Up.&# Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you?

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Customer Service Staples Etiquette 2010 40

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MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

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AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

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Customer Service Etiquette AT&T 2006 40

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FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The mom couldn’t leave the salon with bleach and tin foils. Going out of her way?

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Customer Service Etiquette 2010 Interviewing 40

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SEPTEMBER 27, 2010

Leave a Reply « Inspirational customer satisfaction Starbucks kicks customers out in New York storm » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will (..)

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SEPTEMBER 25, 2009

couches taking up space in the middle of a store don’t make much sense). If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., it’s going to defeat purpose. This is obviously not an exhaustive list, but I think it’s a good start.

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Customer Service Etiquette 2006 Restaurants 40

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MAY 20, 2010

Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. photo credit: Seattle Municipal Archives Possibly Related Posts: Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local.

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Customer Service Medical Health Etiquette 40

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OCTOBER 4, 2010

I don’t have a microphone to speak with anyone directly from my laptop, but I did note that I could only hear every other word Tina stated even though I had the volume turned up to the maximum level. The video capability is described as a mini broadcasting studio called Vee desk which is built into a touchscreen PC.

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