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Service Untitled» Blog Archive » What creates customer loyalty?

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Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

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Service Untitled» Blog Archive » Help your customer service staff.

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The purchaser told the customer service representative she had to return merchandise she received yesterday because she was “emotionally unable to handle&# the new dress she just purchased and had not touched the box, and had left it lying in the garage.

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Service Untitled» Blog Archive » Customer loyalty needed to.

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The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford. Even though a customer may be satisfied today with the luxury hybrid competing with Lexus in the mid-size sedans, it doesn’t predict how customers will behave in the future as to what brand they will purchase.

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Service Untitled» Blog Archive » How to diffuse an angry customer

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Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

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Service Untitled» Blog Archive » Customer feedback gets personal

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Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.

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Service Untitled» Blog Archive » Mixing rewards and incentives eat.

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I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. If I did, I would be entitled to an immediate 20% discount off of my first purchase. What about me? I want to be recognized as special too.

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Service Untitled» Blog Archive » Credit cards offer extra customer.

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Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. This works out to a 2% rebate, and if I use the card to purchase all my merchandise at Nordstrom, it comes out to a 4% rebate. For every 2,000 points I accumulate, I receive a $20.