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45 Professional Development Books to Level Up Your Career and Your Life

Success

Co-author Scott Schwertly, founder of Ethos3, a presentation design and training boutique in Nashville, Tennessee, offers a proprietary test to determine each individual’s strengths. To learn more, he interviewed high-profile achievers who had survived public defeat, including athletes, entertainers, politicians and executives.

UPS 290
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Service Untitled» Blog Archive » Book Review: Exceeding Customer.

Service Untitled

Included in the training were steps to turn angry customers around. Employees were to apologize and find out what the customer wanted to make them feel better, and propose a solution. What could we have done to improve our service? What do you think we do especially well?