Stephanie LH Calahan

MARCH 25, 2011

Collecting business cards or other forms of contact information is only the first step in networking.  From Clutter To Actionable Information. How do you turn them into actionable information? Thanks to Peter Coombs of FRONTLINE Training & Consulting. Staple the cards into a little notebook, one card per page.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

JUNE 23, 2009

I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. Too much information.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Service Untitled

SEPTEMBER 15, 2009

Having to repeat information to multiple agents or to the same agent. Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 8, 2010

Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. The book provides practical information for customer service employees. What could we have done to improve our service? What do you think we do especially well?

Customer Service 40

Customer Service Staples Etiquette 2010 40