Eat Your Career

AUGUST 22, 2012

Communicating professionally is an essential part of workplace etiquette. But how you communicate with co-workers and superiors can truly make or break your career. Review the following statements and pick the answer that describes you best. How to Find Your Voice at Work. Are you communicating professionally?

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. photo credit: michale No related posts to display.

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Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

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Service Untitled

JUNE 22, 2010

How SEO can help customer service When you have a new online business, how others see. One Response to “How to use a customer satisfaction survey to evaluate business performance&# klbarbe said: Jun 23, 10 at 10:39 am Are there tricks to help keep response rates to these types of survey high?

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Customer Service Purchasing Etiquette 2010 40

Professional Assistant Blog

JANUARY 4, 2008

We use SmarterStats to review our page views, hits, resolved IP addresses, etc. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

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Professional Assistant Blog

NOVEMBER 29, 2007

Hotel managers and catering companies are also getting rave reviews about good branding quality. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

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Service Untitled

AUGUST 27, 2010

Think of the most successful companies operating, and review their values and key processes. With the plan comes development; a crucial step towards the deployment of the plan and how it is carried out. Engineer a customer-centric organization Customers make their decisions based on their emotions and how.

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Customer Service Suppliers Etiquette 2010 40

Professional Assistant Blog

SEPTEMBER 5, 2008

It even happened to me a few times, where people would create files themselves, then send it around to others to review and make changes, but never save it on the network drive. Most Recent Questions How to Deal with Inconsiderate Co-Workers Administrative Procedures Manual - Does Your Department Need One?

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Professional Assistant Blog

DECEMBER 5, 2007

In turn, watch your performance review sky rocket to new limits. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

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Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.

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Service Untitled

FEBRUARY 17, 2009

Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

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Service Untitled

AUGUST 12, 2010

When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. For instance, the hairdresser at the salon I have used for years recently relocated to another state. As most of you know, a woman’s hairdresser is really important, and never to be taken lightly.

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Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 9, 2010

Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing. Many happy returns How any business handles complaints and returns defines customer service. photo credit: PinkStock Photos! There are no.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 12, 2010

Start from the beginning, and take it through the question period, the emotional aspect of the hurried customer, and what to say and how to say it. What would a successful outcome then be for the company and for the customer? Keep the role-playing scenarios simple at the beginning. You can follow any responses to this entry through the RSS 2.0

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Customer Service Training Etiquette Negotiating 40

Service Untitled

JANUARY 18, 2010

How to be a service oriented real estate agent If you’re a successful real estate agent, you have more. These may have been future clients, so it is always very important to take each complaint seriously. photo credit: iluvrhinestones Possibly Related Posts: Is customer service commensurate with price in real estate sales?

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Customer Service Etiquette 2010 2006 40

Eat Your Career

AUGUST 9, 2010

Here are a few of the ideas I like to review with my career coaching clients when they’re ready to give up and go home. You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You’re practically screaming it from the rooftops. It will never be sold.

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On The Job

JANUARY 5, 2009

"Excuse me, Brianna, but I was reviewing this report and it looks like there's an error in the numbers. Melnick was one of more than two dozen experts who responded to my press query about how to deal with personal attacks in the workplace. Gee, Jennifer, I doubt there are errors, but I'll look it over. You're not real to them."

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Service Untitled

SEPTEMBER 13, 2010

How to use a customer satisfaction survey to evaluate business performance We all work hard to deliver quality and value to. Building customer relationships part of American Express improved services In a time when consumers have a heightened awareness of . You can follow any responses to this entry through the RSS 2.0

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Customer Service Etiquette 2010 2006 40

Service Untitled

FEBRUARY 17, 2010

Take some time to review marketing and service/product information for service promises that could play a big part in expectations. It’s also good to review the mission or vision statement of your company. It’s like asking a baby toddler to build a highrise building when he only knows how to stack three wood blocks.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 25, 2010

Watch criticism, review feedback, and pay attention to marketing successes and failures. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty? But showing clients a sense of respect, care and belonging, well that just breeds a culture that people are proud to be a part of.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

JULY 7, 2010

Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. How to build great customer relationships If you pick the top three companies known for their.

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Service Untitled

SEPTEMBER 25, 2009

It’s also important that your employees can use proper grammar and know how to articulate whatever needs to be said. If employees are walking around screaming or cursing, that’s obviously going to distract customers and lead them to form negative impressions of your company. Employees are empowered to do what’s necessary.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

AUGUST 10, 2010

Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close. Of course, How to write a complaint letter A complaint letter, as unpleasant as it might be to.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 20, 2010

Possibly Related Posts: How to use a customer satisfaction survey to evaluate business performance We all work hard to deliver quality and value to. When money flowed freely, consumers didn’t have to worry about saving a few dollars here and there. What businesses will ultimately survive? We’ll just have to wait and see.

Customer Service 40

Customer Service 2010 Etiquette 2006 40

Service Untitled

FEBRUARY 26, 2010

Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? Perception is key to customer service excellence It’s easy to fool our senses and perceptions. David Copperfield. You can follow any responses to this entry through the RSS 2.0

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

MAY 27, 2010

If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. And that is what the new computer program called Magnify may be doing.

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Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Great advice from Service Untitled about how to calm down angry customers: [.]

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Service Untitled

MARCH 10, 2010

photo credit: adamjackson1984 Possibly Related Posts: Many happy returns How any business handles complaints and returns defines customer service. How to get a customer service job Last week my friend Sara went on an interview at. .&# The video is after the jump. You can follow any responses to this entry through the RSS 2.0

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 1, 2010

How to Turn Even the Most Difficult Customer into Your Biggest Fan,&# is on store shelves and online resellers. .&# The quick video-clips are ideal for staff meeting openers, weekly mini-courses, or tools for reinforcing an already great customer service culture. Their book called “Who’s Your Gladys?

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Customer Service Etiquette Social Media 2010 40

Service Untitled

MARCH 2, 2010

The Wachovia branch in the subdivision of Abacoa in Jupiter, Florida knows how to build new cooperative and collaborative relationships with customers. The final merger of Wachovia Securities to become Wells Fargo Advisors with the new branding is expected to be completed shortly.

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Laughing all the Way to Work

JANUARY 15, 2010

The topic was on personal branding and they were making recommendations to executives on how to polish up their image. Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. I guess he thought I needed the help. 411 Look Up 411.ca

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Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Once the invoice arrives you should check to make sure everything is accurate.

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Service Untitled

AUGUST 24, 2010

As customers, we just all need to know how to ask for them. Companies do want to please you; just know how to do it right. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. photo credit: all of olive.

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Service Untitled

JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? How will the polls rate Continental’s in-flight free food service being phased out next year if we fly economy class?

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 26, 2010

How to Turn Even the Most Difficult Customer into Your Biggest Fan,&# has been involved in relationship-based sales and customer service for over 20 years. If you’re a manager, are you setting a positive example of service for your staff? Have you defined your corporate mission, values and culture?

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

JULY 26, 2010

Linda does have experience in the medical profession, so her task was not as monumental than perhaps for the rest of us who might not have figured out how to read the bills, what insurance companies don’t cover, and even recognize some of the ridiculous fees that can show up on one’s bill.

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Service Untitled

SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers.

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Customer Service Training Etiquette 2010 40