Success

MARCH 4, 2024

Your Best Year Ever: A 5-Step Plan for Achieving Your Most Important Goals By Michael Hyatt Your Best Year Ever is a great mindset to adopt, something that will be easy to do after you check out Hyatt’s actionable steps for making it a reality. It’s a system you can apply to your business, personal, fitness and/or relationship goals.

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UPS Social Media Etiquette Health 218

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APRIL 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction surveys Cheryl April 19, 2010 Behind the Scenes , Customer Satisfaction , Customer Service , Surveys 3 Comments I used to dabble in some online survey groups to gain experience in identifying customer satisfaction criteria.

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Customer Service Etiquette 2010 Social Media 40

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MARCH 10, 2010

Employees who decide to stay within the company are much more invested in their loyalties, and with Hsieh’s mission which is to “provide the best online experience possible,&# employees are better able to think independently in order to achieve the goal. The video is after the jump.

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Customer Service Interviewing Etiquette 2010 40

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SEPTEMBER 27, 2010

While there is no disagreement that focusing on quality is number one in customer service, when employees are given the proper training, personal development, goal setting, and prioritizing tools, quantity closely follows. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

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SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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SEPTEMBER 8, 2010

Have focus groups; consider an employee survey. Inform employees about goals, activities, and plans using newsletters or at the very least, use memos. Often they are the ones on the front lines, and isn’t that a good indicator of what needs to be heard? Eliminate the unknown for employees.

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JUNE 4, 2009

Providing outstanding service should be the goal of every employee in your business. I’d like to piggy back on that and suggest that you call YOUR company and see what kind of service YOUR employees are providing to your prosective customers. You might be surprised (and disappointed) at what you hear.

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