Tips From T. Marie

AUGUST 19, 2011

The questions arise, when we begin to think about applying traditional etiquette rules to this progressive style of communication. Clearly, e-mail communication has become a staple in the business world and social media is making leaps and bounds as well. Can we text an RSVP? Is it ok to e-mail an invitation?

Social Media 100

Social Media Phones Staples Facebook 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Staple the cards into a little notebook, one card per page. I do as I advise people when I consult on business and social media etiquette.

Business Cards 100

Business Cards Networking ASAP Etiquette 100