Remove Etiquette Remove Examples Remove Review Remove Social Media
article thumbnail

Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

An example of this “Thinker&# would be Donald Trump, and the “ You’re fired &# line. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven. Bottomline: I enjoyed reading the book.

article thumbnail

When customer service defines a business culture

Service Untitled

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Customer Service Week celebrates.

Service Untitled

As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. Visit the video launch page for special offers at www.whosyourgladys.tv.

article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. I see “online,&# and through the forum I see “social,&# as in social media.

article thumbnail

Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?

article thumbnail

Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. Take some time to review marketing and service/product information for service promises that could play a big part in expectations. At a local.

article thumbnail

Service Untitled» Blog Archive » Hospitals need better customer.

Service Untitled

As an example, Linda was charged $66 for the water recovery system in her room. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. That was the plastic pitcher and one plastic cup! At a local.