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Remembrance Day

Ian's Messy Desk

Remembrance Day 2 Learn about how the first Remembrance Day in Canada came to be and who initiated this holiday. You will find Books of Remembrance here, songs that were popular during war time, information on WWI and WWII and so much more on the history of war and Remembrance Day.

Holidays 100
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The 12 Privacy Tips of Christmas

Ian's Messy Desk

Image by d70focus via Flickr On the first day of Christmas , the Office of the Information and Privacy Commissioner gave to me… 12 tips for protecting privacy. With increased commercial activity during the holiday season of the year, it is a good idea to be extra careful to guard againstidentity theft.

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How to Analyze Your Audience

Ian's Messy Desk

When Preparing for Public Speaking The boss e-mails and says you are going to be training employees on the features of the new software roll-out. You are passing on information that benefits the listener. In what kind of setting will they receive this information? Or, if you prefer, you can subscribe to my blog posts by e-mail.

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Manage Your Paper With a RAFT

Ian's Messy Desk

Don’t keep routine memos or anything that gives you information you already know or have. Record meeting information on your calendar, then toss the memo. Make sure you really need it before you keep it. Toss out anything you no longer need. We you receive document revisions, toss the orginals.

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Improve Communication

Ian's Messy Desk

For many organizations, e-mail has become the preferred means of communication, both formal and informal. Most e-mail software will automate this process for you. Your signature should include your name, job title, contact information, and company name. E-mail is generally read from a computer screen. Respond efficiently.

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A Telephone Etiquette Test

Ian's Messy Desk

What information should your voice mail message contain? Don’t sacrifice information for the sake of brevity. If you have to leave a lot of information, start by letting callers know which key to push to skip the recording. Get the information up front. How should you put someone on hold or transfer a call?

Etiquette 100
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Increase Productivity

Ian's Messy Desk

It is a continuous process, often informal, and an important factor in lifelong learning. Buy inexpensive software or services to help streamline your processes. These benchmarks should be established on small scale to avoid being overwhelming. Many adults engage in self-directed learning to improve their work performance.