Equipment Etiquette Interviewing Purchasing 
Service Untitled
APRIL 2, 2010
Everyone has had the experience of walking into a store with a list of what they wanted to purchase, and upon entering the store had been so overwhelmed by confusing layouts and designs of the store, they quickly got discouraged. Customers overwhelmingly asked for easy ways to find what they were looking for at any visit.
Service Untitled
SEPTEMBER 17, 2010
Brookes also plans to equip 65 stores with 4,000 touch screen registers. When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. The $100 million will be used to increase in-store staff by 10% annually over the next four years.
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