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How to personalize customer service correspondence via email

Workplace Insight

With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Transactional milestones are any events that move the customer through the purchasing experience. Here’s one of five emails I received on one order: Dear Todd AKA Shindigz Customer of the Day, CONGRATULATIONS! You will receive another awesome and highly entertaining email from us as soon as your items ship… Talk about a hook!

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The Predictions for Small Business Saturday 2023 Are In—Here’s How to Optimize Them for Your Business

Success

Small Business Saturday 2023: predictions and challenges Staffing might be tight Verizon Business recently unveiled the results of its 2023 State of Small Business Survey , in which they reported 1 in 3 business owners are worried about being adequately staffed for the important day. People can still detect the soul in an email.

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11 Things Organized and Productive People Do Every Day

Success

We fear that slowing down and organizing will kill our productivity, but the facts suggest otherwise: The average office employee spends “at least two hours a day—or 25% of their workweek—looking for the documents, information or people they need to do their jobs,” according to Glean ’s 2022 Hybrid Workplace Habits & Hangups survey. “54%

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The Best Client Retention Strategies to Use Now

Success

Depending upon your business style and structure, follow-ups may involve a personal visit, phone call, email, text or an online survey. Even a single survey question can help you learn if your clients’ needs are satisfactorily met. Flash sales and discounts by email, text and social media platforms keep your clients engaged.

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If Sending Christmas Cards Feels Like a Chore, Here’s How to Politely Opt Out

Success

At minimum, there’s the business of purchasing, signing, addressing and mailing our greetings before the holidays arrive. Rising prices may be a factor: Americans are cutting back on spending, with 64% of adults spending less on “nonessentials,” according to a 2023 joint survey of Statista Q and We Are Social.

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What Is a Good NPS Score?

Success

Surveyed customers have only one question to answer. “On You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. Suppose a customer purchases a high-end cashmere sweater from your online boutique. Follow up with a personal call or email.

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