article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. I do more than 700 phone calls, not emails, to clients on their birthdays each year.

Email 278
article thumbnail

10 Favors You Can Do for Yourself Every Day

Success

I admit it, I’m pretty addicted to my phone. But I did answer the pressing email! I am trying to lessen my phone dependence for Lent. Send an email. The supplier doesn’t like the new product you designed. Don’t sleep with your phone. I’m working on it. Change one thing in your routine. Enjoy them!

2013 363
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. Post-COVID-19, many employee tracking software programs started popping up, allowing companies to track employee productivity , computer activity, emails, and even individual keystrokes.

Filing 52
article thumbnail

A day in the life: Matthew Want, PA, Marcham Publishing

Practically Perfect PA

Organising and maintaining multiple email inboxes. Meeting and greeting visitors, liaising with clients, suppliers and other staff in a professional manner. Taking phone calls, enquiries and general requests, handling all queries. Including using interacting with customers, and suppliers. Diary management and maintenance.

Travel 186
article thumbnail

What does it take to be a successful office manager?

Page Personnel

They coordinate schedules, handle employee issues, negotiate with suppliers and work hard to ensure everyone gets along within the company culture. For example, answering phones, taking messages, purchasing office equipment, working with relevant software and filing paperwork.

article thumbnail

Technology to make events simpler

Practically Perfect PA

They can send automated emails and alerts. Theses apps allow attendees to see speakers’ presentations streamed on your phone or tablet. They don’t try and replicate your phone’s Twitter feed but rather whisk you into a multi media world. And they do all of this online. They can now do all manor of funky things.

Twitter 100
article thumbnail

Must Have Gadgets for the Modern Entrepreneur

The Small Business Blog

At the core it offers the user an always on, easy way of keeping in touch with colleagues, clients, suppliers and anyone else they may need to deal with on a daily basis. Email is still the primary communication channel for the vast majority of businesses both internally and externally.

Keyboards 100