LEADERASSISTANT.COM

AUGUST 14, 2022

I recently surveyed Leader Assistants of the world to ask them a few questions about their careers and experiences with executives. Here’s the link to the survey if you’d like to anonymously share your experience for a future episode of The Leader Assistant Podcast. You can email me at podcast@leaderassistant.com.

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Allwork

NOVEMBER 28, 2022

Before the pandemic, an AARP survey showed 61% of people ages 40 to 65 had either seen or experienced ageism in the workplace. Before the pandemic, an AARP survey showed 61% of people ages 40 to 65 had either seen or experienced ageism in the workplace. In May of 2021 that number jumped to 78%. .

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Allwork

DECEMBER 10, 2023

In a survey published in 2020’s “ Building the On-Demand Workforce ” report from the Harvard Business School and Boston Consulting Group (BCG), 60% of business leaders said they expected to increasingly “rent” “borrow” or “share” talent with other companies. Who hires freelancers? What does a win look like?

Management 299

Management 2020 Agencies Project Management 299

Success

JUNE 22, 2021

Machine learning programs can help you mine behavioral data and touch points such as emails, phone calls and meetings. Case in point: One survey found that sellers spend around 65% of their time on activities that don’t generate revenue. Sellers need to switch from a product-based mindset to a customer-focused one.

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Workplace Insight

JANUARY 17, 2024

At the same time, the proportion of CEOs concerned about their long-term business viability has risen to 45 percent as tech and climate pressures accelerate, according to PwC’s 27th Annual Global CEO Survey. A quarter intend to cut their headcounts by at least five percent “due to generative AI. A further obstacle is inefficiency.

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Recruit CRM

JANUARY 11, 2022

Is the interview process smooth enough? We have listed a few— The job application process Screening methods used The interview process Candidate feedback Onboarding process Providing a bad candidate experience will not just affect your recruiting agency but also your recruitment brand. Post interview, it’s essential to give feedback.

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Allwork

OCTOBER 17, 2022

Deal suggests starting with exit interviews, looking at engagement survey data, and having frequent conversations with employees. . If a culture of quiet quitting has already taken root in your company, it can be reversed, says Deal. First, you need to do some digging to understand why it’s happening. .

Management 299

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Musings of a High-Level Executive Assistant

SEPTEMBER 1, 2017

OR if you want to EMAIL me why you would PAY to hire someone like me, I'd love to hear your thoughts. OR if you want to EMAIL me why you would PAY to hire someone like me, I'd love to hear your thoughts. Today I had an interview and just as I arrived, I got really sick and wasn’t feeling well at all.

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Small Business Labs

JUNE 4, 2012

.   Our research approach is to conduct a series of structured, survey interviews with a representative number of San Francisco based food trucks.  We will do these interviews in person, over the phone and via email, depending on the availability and choice of the food truck owners/managers.

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Recruit CRM

NOVEMBER 10, 2021

As per Fortune's survey, at least 59% of CEOs implemented hiring freezes during the pandemic. For a strong candidate pipeline , you need to keep in touch with the candidates you have deemed suitable, keep track of them through regular tasks and assignments and hold interviews at fixed intervals.

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Small Business Labs

DECEMBER 6, 2012

As part of this project, Emergent Research conducted in-person interviews with 272 food truck customers. The team also interviewed 27 food truck owners or managers in person, by email or on the phone. All of these interviews were conducted in San Francisco or nearby suburbs. 

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Recruit CRM

JANUARY 25, 2022

When recruiters are assisted with tools ranging from AI resume parsers and automated job listing to interview scheduling, recruiting staff can focus their energy on engaging with top candidates and augmenting their recruitment brand.

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Allwork

FEBRUARY 26, 2024

Daan van Rossum [ 00:00:02 ]: I think it’s really going to be much less about work as we do it today, which to me is really Nick Bloom told me in my interview with him. So listening, surveying becomes a much bigger thing and then also measuring and building that stronger culture. Just like email didn’t replace mail, okay.

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Service Untitled

JANUARY 27, 2012

This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. In this part of the interview, Rob discusses how Zappos motivates members of their customer loyalty team, what programs they have in place to recognize good service, and what service metrics the company tracks and how.

Interviewing 40

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Office Dynamics

NOVEMBER 16, 2011

OfficeTeam Survey: Attendance Optional at Company Holiday Party, Most Executives Say. Not necessarily, according to a new OfficeTeam survey. The survey was developed by OfficeTeam, a leading staffing service specializing in the placement of highly skilled administrative professionals. BE THERE OR BEWARE? End on a high note.

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Practically Perfect PA

MARCH 2, 2015

A few weeks in to my apprenticeship, my apprentice college tutor asked me to fill out a survey about my role and my opinion on apprenticeships – about two weeks later I had an email informing me I’d won the place of being the face to represent apprenticeships for South London! It was an amazing experience.

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Recruit CRM

MAY 13, 2021

Unfortunately, G2, in a survey, has stated that about 52% of candidates don’t receive any form of communication from recruiters about two to three months after applying. Therefore, the importance of recruiting email templates now increases, and recruiters must note down specific email templates essential for their day-to-day tasks.

Email 52

Email Interviewing Agencies Skills 52

Practically Perfect PA

MARCH 25, 2015

We conducted a survey last year and one of the questions asked what session would the readers like to see at a conference. So out of that survey this session was born. It’s not just me saying this either – in a survey conducted back 2013 in by the Office Team in the States. 44% said they felt slightly underpaid.

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Ideas.Ted

MARCH 3, 2022

In the World Regret Survey, my collection of more than 18,000 individual regrets from people in 109 countries, many participants reported the sense of loss that accompanies a closed door. They exchanged emails and texts. . “We Both types of regrets nag at us, but for different reasons. Amy called her frequently. She visited her.

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Success

SEPTEMBER 6, 2021

You need to actually get out there and hear people, whether through interviews or surveys or combing through product reviews or forums. “It Launch a survey. Create a five-question survey and put it in front of your ideal audience. Set up interviews. Email strangers to ask if you can set up a five-minute call.

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Allwork

DECEMBER 13, 2022

And a survey from Greenhouse, a New York City-based hiring software provider, finds that 57% of 1,500 employees plan to still be actively looking for a new job even if a recession hits. Imagine you’re interviewing a candidate for a new job, and you have a sense that something’s up. Tip 2: Don’t Go With Your Gut . What should you do?

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Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

AUGUST 19, 2011

In the world of fast food, there has to be a special talent to prepare fast food and still be able to pass out a survey asking a customer to rate taste, speed, attentiveness, courteousness, and cleanliness. Possibly Related Posts: Create a vision for excellent customer service Every call, email, chat, or visit to a company’s website.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. Canada and Mexico.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Home builders providing better customer service According to a JD Powers customer satisfaction survey, Canadian home. Think of it this way if you would.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

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Service Untitled

JANUARY 13, 2011

Some offices interview patients first to educate and soothe the tense, anxious, or even embarrassed concerns they may have previous to meeting with the doctor. Survey patients right after their appointment either in person or by email.

Medical 40

Medical Customer Service Social Media Expenses 40

Service Untitled

APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

Customer Service 40

Customer Service International Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. At that point, I just tell them "We're not interested, thank you" and hang up.

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Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

JUNE 4, 2009

An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

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Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 12, 2010

Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good.

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Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 19, 2010

Some of my colleagues send thank you notes by email, but I prefer to write them by hand. It makes so much more of a positive impression on recipients than an email, especially since so few people take the time to send them anymore.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

MARCH 16, 2009

Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. When an issue is resolved on the first contact, one representative handles the issue and knows what it is about.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Allwork

JULY 20, 2023

Leverage surveys, feedback forms, and social media channels to foster open communication. Engage in storytelling opportunities through interviews, guest articles, or industry publications to amplify your brand message. Encourage conversation, ask questions, and create polls or surveys to solicit feedback from your community.

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