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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Can Virtual Assistants provide social networking support?

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Can Virtual Assistants provide social networking support? As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. Are Social Media today’s biggest time suck?

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Reasons why work slowdowns can be good

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Not that he has never taken a day off.

2008 100
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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. A customer logs in and sets up a user account.

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Arizona Virtual Assistants Retreat

Loosely Speaking

They will conduct a panel discussion on this topic and invite you to submit your questions in advance: please post them in the comment area below or send an email with your questions to ktcosmos@LooseEnds.net. normally $125.00) Special rate good only for attendees, must be redeemed during the event.

2009 100
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Say No to Solo Work | Men With Pens

Men With Pens

You have social media friends, people you’ve met on blogs, your chat buddies or people you see regularly on forums. You can even send an email just to say hi. How might a relatively recent college graduate, who has not yet had significant work inside their field of training or interest, get started as a freelancer?

2010 40
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Don't Be an Introvert Writer | Men With Pens

Men With Pens

Sure, it’s great to hit the snooze button and give yourself an extra hour of R&R once in awhile, but before you know it, you’re getting up at noon and puttering around before you answer your customer emails. Tell me, would you consider social media with its rich conversations to be getting out and being around others?

2010 40