Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. But let’s not be hasty here.

2010 100

2010 Stress Resume Cover Letter 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. But what if you are trying to build a relationship via email or through an online customer instant message?

Customer Service 100

Customer Service 2010 2009 2008 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Admin in the Spotlight: Interview with Lynn Holgat. If your boss calls the meeting. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. Admin in the Spotlight: Interview with Lynn Holgat. If you have treated anyone unfairly, take the time to apologize and try to make things right. Accept that you cant do everything yourself. Dont be afraid to ask for help and guidance from others.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. Admin in the Spotlight: Interview with Lynn Holgat. I also made templates for the minutes of the various meetings and those were wonderful to have.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Admin in the Spotlight: Interview with Lynn Holgat. no tickets. Do I have everything? This is where a checklist really comes in handy. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Admit when something has gone wrong, and correct your mistake. Always apologize to the customer. Stay in contact with the customer, and know their needs.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JUNE 4, 2009

An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Admin in the Spotlight: Interview with Lynn Holgat. January 16, 2010 Foley-In-Charge said. Our office manager updates it every morning. Oh where or where is my password?

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment? Think of it this way if you would. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Some emails are obviously junk. Admin in the Spotlight: Interview with Lynn Holgat.

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

DECEMBER 12, 2009

i.e. My boss will send an email with a cc to me and on the last line or buried in the message he will write something like “I have copied Patricia to set up a teleconference at a mutually convenient time.&# If you are sent an email with a request to do something either asap or later, did you do it or have you diarized it to do it later?

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

MARCH 15, 2010

Complimentary in-flight email and instant messaging known as “Beta Blue&# , first checked bag free, 36 channels of Directv, 100 channels of XM Radio, and unlimited named snacks are advertised on their website.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

MARCH 16, 2009

Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. When an issue is resolved on the first contact, one representative handles the issue and knows what it is about.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JUNE 30, 2010

When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer. When you enter the world of social media, service or product problems can immediately become public discussions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 28, 2010

Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. So how do structured data analysis feedbacks work?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

SEPTEMBER 24, 2010

Make sure to enter the caller’s name, phone number, and/or email address. After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. Notate the case accordingly. Until further notice, there is no need to forward case notes to the DM and request follow-up through that channel.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. Admin in the Spotlight: Interview with Lynn Holgat. Maybe the performance appraisal wont be so bad after all. So, do I get my raise yet?

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

APRIL 7, 2010

Lauderdale Airport for a Spirit Airlines flight that we’d booked to San Antonio, Texas, and had confirmed by email, and were told by a Spirit employee that they didn’t fly there any more. Lauderdale on an entire route. We arrived at Ft. That was it. No apology, no explanation. They hadn’t just canceled a single flight.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

MARCH 4, 2009

Please email me your email address and I will send you more information about the Accenture research and findings. Do you have any contact information that I could use to try and gt a copy of the report? Brian Sprague said: Apr 02, 09 at 1:05 am Tim, Sorry for the delay in responding.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 21, 2009

email, web, etc.). Fewer callers getting through to employees means fewer are employees are needed and more money saved, so companies design extremely complicated phone systems that are designed to help customers automatically (self-service) and have messages pushing customers to other support mediums (e.

Customer Service 40

Customer Service Phones Promotion AT&T 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Product Review: Power Pushup 3 By Lifeline USA Reply Mary E. Octopus etiquette, indeed. I recently did an interview on my blog for the interviews with up and coming bloggers podcast, and the guy I interviewed was named Rich Lazarra.

2009 40

2009 AT&T Gifts Training 40