Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

Customer Service 40

Customer Service Verizon Staples Phones 40

Stephanie LH Calahan

MAY 13, 2011

" That is what I heard from her as we were talking on the phone.              Peter Coombs FRONTLINE Training & Consulting. Record Your Phone Calls Like A Pro. This unit goes between your handset and the phone base with an input for your computer or recorder.   OK! 

Credit Card 100

Credit Card Google Docs Dropbox Filing 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. Thanks to Peter Coombs of FRONTLINE Training & Consulting. Staple the cards into a little notebook, one card per page. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100