Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

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Service Untitled

SEPTEMBER 7, 2010

The company lost all credibility when important information was withheld, and the company refused to answer truthfully. Had the company used the safety standards mandated, billions of dollars and thousands upon thousands of jobs, lives and wildlife would have been spared the suffering of such an egregious debacle.

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Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold. So what do I write?

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Service Untitled

JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

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Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. So what does a survey like this tell us, and how can we benefit from such statistics?

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Service Untitled

NOVEMBER 6, 2009

Policy creation, personnel management, interviewing, etc. This also serves to provide much-needed perspective to the representatives handling customer contacts and the tools and information they have to work with. This is a valid point as well.

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Service Untitled

SEPTEMBER 21, 2010

photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet. Keep in mind how each business needs to be different from their competition; what makes your business stand apart from the others?

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Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

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Service Untitled

MARCH 3, 2010

You can see Pet Relocation’s video, and more information about the 2010 Fanati Award here. Congratulations to them on winning The Fanati this year and thanks again to Rackspace for giving me the opportunity to judge the contest again.

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Service Untitled

JUNE 14, 2010

It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help. Our front line staff so often sees life as it really is, and can provide informative insights into customer needs.

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Service Untitled

SEPTEMBER 15, 2009

Having to repeat information to multiple agents or to the same agent. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Service Untitled

OCTOBER 13, 2010

In an informal survey among my friends, and we do like to try different restaurants, the quality of food overwhelmingly outweighed the service quotient, although a particularly bad customer service experience, no matter how good the food, meant the eatery was crossed off the list for future consideration.

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Service Untitled

OCTOBER 12, 2010

Perhaps the customer is calling to ask for more information and is clearly in a hurry. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

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Service Untitled

OCTOBER 1, 2010

Celebrations range from information sharing, inspirational stories, coffee and cake breaks to huge celebratory dinners, but all hold the service and support of those working on the front lines in great esteem.

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Service Untitled

AUGUST 5, 2010

It actually was a good opportunity for me to gather information for today’s blog. I walked into my local branch of Wachovia Bank to speak with a mortgage representative about one of my real estate customers, and since I was early, I had to wait until the mortgage representative was out of her meeting.

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Service Untitled

AUGUST 30, 2010

When Elizabeth is not able to participate on her forum, frequently there are other members who are more than happy to supply information to new members. She does use a moderator, but has rarely had to intervene. The software program has pre-written responses for repetitive questions.

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Service Untitled

APRIL 29, 2010

Each airline is required to display flight delay information for each domestic flight. If the delay is more than three hours on the tarmac, the aircraft must return to the gate and allow the passengers to de-plane as long as it is safe and causes no airport disruption issues. Website clarity.

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Service Untitled

OCTOBER 22, 2010

McNeil Consumer Products manufactured the capsules, and its parent company Johnson and Johnson immediately informed the public that it would investigate to find out if the poisonous capsules were contaminated in their own manufacturing plants. Initial autopsy reports confirmed that the capsules had contained deadly cyanide.

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Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. The web site is divided into 13 different categories with over 100 subcategories, ad free, and personalized shopping.

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Service Untitled

MAY 13, 2010

Feedback from questionnaires and surveys can supply constructive information. If you are the only game in town or the least expensive, statistical information might not be any guarantee of how well you are doing. Are their procedures better than yours, and how can you improve your company?

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Service Untitled

MARCH 2, 2010

Their service quality and operational efficiency with improved data information services made my experience that much quicker. Of all the banks in my area, the exceptional personal touch by the employees made a profound difference.

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Service Untitled

JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

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Service Untitled

JUNE 8, 2010

The book provides practical information for customer service employees. Pros: The rags to riches with a practical and humble approach is inspiring. We all enjoy reading true accounts of customer centered companies and their rise to success. Cons: The book was copyrighted in 2007, and some of what was written seems out of date now.

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Service Untitled

APRIL 28, 2009

No tips required at Elysian Consider that the ultimate in luxury means never having to. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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Service Untitled

OCTOBER 26, 2010

In an information driven society, where anyone can research brands as easily as connecting to the internet, customer service is apt to be the winning difference. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty.

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Service Untitled

MARCH 12, 2010

NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet. It’s not over yet; the hypersensitive press and public are waiting. Customer loyalty built on company focus I grew up in a very small town where we.

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Service Untitled

APRIL 19, 2010

Some of the surveys were particularly repetitious; some asked for information I would probably not reveal to my accountant, but a few were succinctly designed to garner results and asked questions relevant to specific goals for specific companies. The company has to think about the reason for the survey.

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Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences.

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Service Untitled

SEPTEMBER 24, 2010

After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. Make sure to enter the caller’s name, phone number, and/or email address. Notate the case accordingly. Until further notice, there is no need to forward case notes to the DM and request follow-up through that channel.

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Service Untitled

FEBRUARY 17, 2010

Take some time to review marketing and service/product information for service promises that could play a big part in expectations. So, what can you do to determine if you are meeting your customers’ service expectations? The first thing you’ll want to do is identify the service expectations of your customers.

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Service Untitled

SEPTEMBER 8, 2010

Inform employees about goals, activities, and plans using newsletters or at the very least, use memos. Often they are the ones on the front lines, and isn’t that a good indicator of what needs to be heard? Go back to the 90′s and put a suggestion box for employees to drop a note. Have focus groups; consider an employee survey.

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Service Untitled

MARCH 4, 2009

Do you have any contact information that I could use to try and gt a copy of the report? Please email me your email address and I will send you more information about the Accenture research and findings. We are now helping our international group create a survey program and I’m very interested in the details of the study.

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Service Untitled

MARCH 22, 2010

They were all over the store and there were also well placed information booths where customers could ask questions. A friend of mine (who is from NY) went with me to the store and also spoke about how knowledgeable the employees are. What was also nice was the large number of staff members available at any given time.

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Service Untitled

OCTOBER 21, 2009

If a caller disconnects while listening to a recorded message/IVR options, they are most likely gaining some sort of value and information. I would also separate IVR disconnects from abandonment rate. Only if they take the time to work their way through the IVR, and begin their hold time, does this count towards abandonment rate.

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Service Untitled

APRIL 6, 2010

Either they don’t have the information, they aren’t authorized to resolve the problem, or they can’t help. But the discussion completely falls apart when the agent is unable to help me. Recently I&# ve had friendly conversations with E*Trade about some data they are missing – preventingme from completing my taxes.

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Service Untitled

MARCH 26, 2010

Customer focus challenges a company to adjust certain aspects of an organization to align with customer values through new strategies, organizational design, business processes, performance measures, information and support.

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